Lead Entrance Attendant (Patient & Guest Services) August 2024 – August 2025
Vanderbilt University Medical Center
- Trained staff on all duties and procedures of an entrance attendant.
- Rounded entrance attendant locations and monitors staff as it relates to policies and procedures.
- Performed line of service recovery and de-escalation of patient/family day of complaints.
- Ensured line of communication of new or revised procedures and policies.
- Positioned staff according to entrance attendant staffing plan.
- Monitored and coached entrance attendants specifically on Customer Service, Wayfinding, Service Recovery, Environmental Safety, Visitor Management software and technical software.
- Interacted positively with guests and coworkers to build professional relationships.
- Assisted other staff members in completing tasks as needed.
Visitation Screener – Shift Manager (Patient & Guest Services) August 2020 – August 2024
Vanderbilt University Medical Center
- Prepared logistics and work support for subordinates.
- Trained subordinates about the policies of Vanderbilt.
- Tracked the performance and attendance of subordinates.
- Provided administrative support in the recruitment of visitation screeners.
- Answered guests and patient phone calls and emails.
- Greeted and assisted guests with information about Vanderbilt.
- Engaged in the use of devices such as copiers, scanners and fax machines.
- Used work software’s such Microsoft Office, spreadsheet and google calendar.
Ambassador II - Guest Services July
2018 – October 2020
Nashville Music City Center – Nashville, TN
- Answer guest phone calls and route calls to the appropriate departments.
- Greet and assist guests with enquiries in the convention center.
- Provide tour services for guests in the convention center.
- Perform security functions to ensure safety of guests.
- Provide guests with enquiries about events, restaurants, parking and others about Nashville.
- Perform any other function as required by my superiors.
Assistant Team Lead (Key Holder) April 2016 – December 2017
Dollarama LP, Saskatoon SK, Canada
- Supervised and trained store associates and acted as liaison between the team and management.
- Performed “Managers on Duty” tasks including managing daily breaks and time and attendance.
- Handled daily operational tasks like merchandizing and stocking.
- Managed cash and ensured compliance with safety and cleanliness standards.
- Provided excellent customer services, addressed customer complaints, and resolved issues promptly.
- Unboxed and stocked daily shipments and maintained visual merchandizing standards.
Graduate Teaching Assistant September 2015 – August 2016
POLS Department, University of Saskatchewan
- Assisted faculty and other institutional staff in post-secondary institutions by performing teaching or teaching-related duties, such as teaching undergraduate level courses, developing teaching materials, preparing and given examinations, and grading papers.
HR Partnership Officer (Supervisor) October 2013 – August 2015
The Coca-Cola Bottling Company of Ghana Ltd
- Provided administrative support for the recruitment of junior staff and contract employees.
- Prepared logistics and support for the training of employees on organization programs.
- Interfaced with employees to resolve or redirect questions and concerns.
- Handled the administration of benefit schemes of employees in line with Company’s policies.
- Maintained accurate and up to date HRIS.
- Managed and maintained confidential records.
