Samuel Otchere

Distinguished concierge professional with over six years of success delivering elevated guest experiences across luxury residential and hospitality environments. Renowned for combining service excellence with operational precision, seamlessly integrating hospitality, digital fluency, and personalized care to anticipate and exceed client expectations. Skilled in orchestrating front desk operations, resolving complex requests with poise, and cultivating trust in high-profile, fast-paced settings.

Adept at leveraging technology to enhance service delivery, streamline communications, and uphold the highest standards of discretion, efficiency, and guest satisfaction.

Residential Concierge

Paragon Management, Newark, NJ • Jan 2023 – Sep 2023

• Greeted and assisted residents and guests with warmth and professionalism, ensuring daily satisfaction and safety.
• Coordinated maintenance requests and package handling with building teams for seamless execution.
• Maintained access protocols and monitored building entry points for security assurance.

Front Desk Concierge

Mövenpick Hotel, Accra, Ghana • Apr 2010 – Sep 2014

• Oversaw guest arrivals, check-ins, and concierge inquiries in a luxury international hotel setting.
• Directed calls, reservations, and visitor needs efficiently across departments.
• Maintained discretion and high standards for VIP clients and international travelers.

Digital Hospitality Support (Freelance)

Upwork / ShopDydy / Kingsfaith Chapel / ICGC Pneuma Temple • Jun 2018 – Oct 2020

• Created branded websites and guest communication platforms for churches and community hubs.
• Supported local organizations with digital guest registration flows and feedback systems.
• Designed visitor-facing signage and materials, enhancing digital-first hospitality.

IT & Guest Experience Integration

Quicken Microfinance Services, Accra, Ghana • Sep 2016 – Aug 2019

• Supported front-facing office IT systems used for customer registration, appointment booking, and follow-up communications.
• Trained staff on how to use CRM and digital signage tools to enhance customer service.
• Designed digital ID badges and signage to streamline visitor management.

• M.Sc. Digital Marketing and Media (In Progress) – Katz School of Science and Health, Yeshiva University, New York, NY

GPA: 3.89 | Focus: Digital Storytelling, Analytics, Project Management