Sandeep Kumar

Focused and results-oriented Salesforce Developer with 2 years of experience working in hands-on capacity at Wipro, helping create enterprise level solution for client Cisco. Recently graduated with a Master's degree in Information Technology with solid theoretical fundamentals and hands-on experience pertaining to the Salesforce CRM development, customization, integration, testing and deployment. Experienced using Apex programming, Visualforce, Lighting components and automated process like Process Builder and Flows.

Demonstrated teaming and achieving scalable solution and comprehensive end-to-end SDLC in an agile culture. Enthusiastic about cloud technology solving hard business problems and constantly improving the user experience and platform performance.

Salesforce Developer - Cisco - Hyderabad, TS, India

(2021-02 - 2022-07)

• Performed daily activities in Salesforce such as managing users, setting up profiles, assigning permission sets for 500+ users in various business units.
• Participated in customization of Salesforce Lightning pages, record types and page layouts to provide better user experience and efficient process flow.
• Created and supported simple Apex triggers, batch classes and Lightning Web Components with the help of senior developers.
• Collaborated in the implementation, testing, and roll-out of declarative automation by using Flow Builder, Validation Rules, and Approval Processes.
• Performed data imports and exports in Data Loader for the admin team to import into salesforce for quarterly campaigns and system integrations with accuracy and clean import.
• Reviewed and analyzed user stories and acceptance criteria to create scalable Salesforce solutions based on Apex, Flows, and Lightning Web Components (LWC).
• Conducted functional and integration testing, worked with QA teams to address defects, and facilitated user acceptance testing (UAT).
• Deployed changes between environments using Change Sets, Salesforce CLI and Copado.
• Wrote technical design docs, deployment steps, and post-deployment validation steps for each feature.
• Managed and solved salesforce troubleshooting issues through the support tickets in ServiceNow (or Jira depending), lowering resolution time by 25%.

Master of Information Technology - Data Analytics - Franklin University

Bachelor of Science in Computer Science - Statistics / Computer Science - Little Flower Degree College, Osmania University