Sandhya

Google Workspace Administrator with 2+ years of enterprise IT administration experience supporting Google Workspace, identity and access management, email security, endpoint management, and enterprise collaboration environments at Tata Consultancy Services (TCS). Hands-on experience with Google Admin Console, Okta, Google Apps Script, Google APIs, MDM, Gmail administration, mail routing, SSO, SAML, and security investigation. Experienced in Google Workspace migrations, user lifecycle management, Organizational Units (OUs), license administration, endpoint security, authentication troubleshooting, and automation of administrative processes.

Strong background in resolving enterprise incidents, implementing access controls, and collaborating with IAM, security, messaging, and infrastructure teams.

System Engineer - Tata Consultancy Services - Hyderabad, India

(2021-08 - 2023-11)

• Administered enterprise Google Workspace environments through Google Admin Console, managing user accounts, Google Groups, Organizational Units (OUs), licenses, application access, authentication settings, and security policies.
• Developed and implemented standardized operating procedures for user access management, authentication, provisioning, deprovisioning, and account security across Google Workspace environments.
• Managed complete user lifecycle administration, including account creation, modification, suspension, password resets, group memberships, license assignments, OU placement, email aliases, and access removal.
• Administered Google Workspace licenses and OU structures, optimizing license allocation and user placement to support organizational requirements and cost-efficient Workspace administration.
• Configured and maintained Gmail mail-routing rules and investigated email-delivery issues involving routing, forwarding, spam filtering, rejected messages, and third-party email integrations.
• Configured and supported email authentication and anti-spoofing controls including SPF and DMARC, strengthening domain security and helping protect organizational email from spoofing and unauthorized activity.
• Supported IMAP integrations with third-party applications, including SendGrid-based email delivery requirements, and troubleshot authentication and message-delivery issues.
• Performed migration validation, troubleshooting, and post-migration support to resolve user-access, email, and data-related issues and maintain business continuity.
• Integrated Google Workspace with enterprise identity platforms by configuring and supporting Identity Provider (IdP), SSO, and SAML authentication using Okta.
• Troubleshot SSO, authentication, application-access, and account-assignment issues across Google Workspace and integrated identity-management platforms.
• Enforced Mobile Device Management (MDM) policies using ManageEngine MDM and Ivanti Go, supporting endpoint security and controlling access to corporate data from managed and personal devices.
• Supported device-policy enforcement, endpoint access controls, security requirements, and troubleshooting of device and user-access issues.
• Investigated Google Workspace security and account-access incidents, reviewing authentication activity, administrative information, account behavior, and email-related activity to support incident resolution.
• Supported enforcement and troubleshooting of MFA and Google 2-Step Verification (2SV) requirements to strengthen enterprise account security.
• Managed Google Drive and collaboration access, including user permissions, file sharing, ownership, and access-related troubleshooting across Workspace applications.
• Used GAM and Google APIs to support bulk Google Workspace administrative activities, account management, reporting, and automation.
• Developed Google Apps Script automation and administrative tools to streamline repetitive IT support and Workspace administration processes.
• Managed and resolved Google Workspace incidents and service requests through ServiceNow, prioritizing cases based on business impact, urgency, and SLA requirements.
• Provided technical support for Google Workspace, Gmail, authentication, mail routing, endpoint management, access management, and migration-related incidents, escalating complex issues when required.
• Collaborated with IAM, security, network, messaging, and infrastructure teams to integrate Workspace services with enterprise applications and resolve complex technical issues.
• Performed root cause analysis for recurring Workspace, authentication, email-delivery, and endpoint issues and documented corrective actions.
• Participated in change-management activities involving Workspace configurations, security policies, identity integrations, access controls, and mail-routing changes.
• Created and maintained technical documentation, operating procedures, migration documentation, troubleshooting guides, and knowledge-base articles for Google Workspace administration and support.

Masters - University of New Haven (2024-01 - 2025-12)

Bachelor's - Guru Nanak Institute of Technology (2017-07 - 2021-09)