Sandra Diaz Lazo

Maintain and audit health information charts and other medical records, to ensure accuracy, completeness, and compliance with AAAHC, HIPAA, and state/federal regulations. Oversee the maintenance and integrity of both physical and electronic health records (EPIC) systems. Organize and maintain Excel spreadsheets, SharePoint and other digital logs.

Health Information Coordinator - Kerlan- Jobe Surgery Center - Los Angeles, CA

(2025-10 - 2026-01)

• Maintain and audit health information charts and other medical records, to ensure accuracy, completeness, and compliance with AAAHC, HIPAA, and state/federal regulations.
• Oversee the maintenance and integrity of both physical and electronic health records (EPIC) systems.
• Organize and maintain Excel spreadsheets, SharePoint and other digital logs.
• Respond to subpoenas, legal requests, and patient record requests in compliance with HIPAA and applicable laws.
• Retrieve medical records and documentation necessary to support billing, coding, and insurance authorization processes.
• Monitor retention and destruction schedules in accordance with regulatory requirements.
• Collaborate with healthcare professionals to improve data collection processes and enhance patient care.
• Perform other related duties as needed to support the surgery center’s operations.

Health Records Clerk (Remote) - Innovative Integrated Health - Anaheim, CA

(2024-03 - 2025-10)

• Work experience with an electronic patient health information (EPIC) database (medical records database).
• Maintained electronic health records by collecting, indexing, scanning, and securely managing test results, specialty consults, and procedure documentation within EMR systems.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, and Teams) and departmental health record software to support documentation, data tracking, internal communication, and workflow efficiency.
• Ability to troubleshoot or explain basic hardware and software errors and work with a technician remotely to perform step-by-step repairs.
• Attend and participate in staff meetings via Teams and provide recommendations for opportunities for growth in the health records department.
• Routed clinical documentation to ordering providers to facilitate timely review and coordinated patient care.
• Applied strong knowledge of medical terminology to facilitate accurate record management.
• Monitored outside scheduled appointments daily, collecting appointment information and updating Excel Spreadsheets and logs.
• Release of information (ROI) to outside providers, patients, attorneys, and outside insurance companies.

Gap

(2023-05 - 2024-03)

• Started School for HIT certification, then job search

Administrative Assistant II - UCLA Health Primary Care - Torrance, CA

(2014-11 - 2023-05)

• Verified patient insurance coverage, including Medi-Cal and Medicare plans, ensuring accurate eligibility and benefit coordination prior to appointments.
• Assisted patients with enrollment inquiries, referrals, and documentation to facilitate access to care.
• Maintained and updated medical records in compliance with HIPAA and organizational policies, ensuring accuracy and confidentiality of all documentation.
• Managed high-volume front desk operations, including scheduling and data entry, in a fast-paced outpatient clinical environment.
• Provided compassionate, personalized assistance to diverse patient populations, including seniors and individuals with complex health needs.
• Supported audit readiness by ensuring documentation accuracy and adherence to established organizational workflows.
• Trained and monitored new administrative staff on patient intake processes, insurance verification procedures, and compliance protocols.

Administrative Assistant - UCLA Health Peninsula Pulmonary - Torrance, CA

(2013-06 - 2014-11)

• Scheduled new appointments and answered multi-line phones using a professional demeanor.
• Checked patients in and out processes and obtained necessary information and collected copays.
• Ensured proper insurance information was entered into the system's software (EPIC) and identified services requiring additional processing as needed.
• Provided administrative support and adapted to additional duties as needed to fill gaps.
• Directed patients to appropriate department personnel.

Certification - Health Information Technician (HIT) - CBD College (2025)

Bachelor of Science - CBD College (2027-03)