Sandy M

Proactive and efficient Human Resources professional specializing in recruitment, resume writing, and benefits administration. Experienced in HR processes, compliance, and documentation. Strong administrative and communication skills.

Scheduled interviews and consultations across all time zones including overseas. Grew cohesive relationships with field personnel and increased internal communications by 37%. Managed onboarding and facilitated semi-monthly meetings for 5-20 new hires.

Highly efficient in processing HR documentation and meeting deadlines. Quick learner on software programs.

Technical Skills: Microsoft Office (Word, Outlook, Excel, 365), HR systems

RESUME WRITER - Randstad RiseSmart - Atlanta, GA

(2020-11 - 2024-10)

• Produced 500+ original resumes for clients.
• Scheduled client consultations across multiple time zones to determine specific skills, metrics, and job roles.
• Advised clients on job search methods, resume insights, and questions for interviews.
• Analyzed data to accurately align client skills, experiences, and achievements with targeted roles.
• Increased completion times 22% by improving daily project workflows.
• Maintained a 98% client satisfaction rating.
• Participated in team Zoom meetings to share information and collaborate with team members.
• Adhered to HR processes and ensured compliance at all levels.

SMALL BUSINESS OWNER - Upper Crust Resumes - Ridgway, CO

(2014-02 - 2024-04)

• Founded, created, and managed this successful resume writing business. Daily activities included HR documentation, business operations, scheduling, consultations, research, compliance, problem solving, and more.
• Consulted with 1,000+ clients in various time zones and overseas to determine scope of project and pricing.
• Responded to inquiries regarding job search and interviewing questions.
• Reviewed and recommended resume changes to align with specific job ads.
• Developed and maintained accurate financial and HR records.
• Earned a 32% increase in repeat business and referrals.
• Created original documentation for each client.
• Maintained and updated client records accurately.

CONTENT WRITER - Associated Content - Denver, CO

(2008-01 - 2013-06)

• Produced and managed 300+ original articles across business, financial, and lifestyle niches.
• Collaborated daily with other writers to share information and ideas.
• Interviewed clients to gain information and insight into articles and projects.
• Leveraged SEO practices to increase traffic to company website.
• Managed high-priority writing assignments and met all deadlines.

BOOKKEEPER AND MEDICAL CLAIMS PROCESSOR - Dr. David Sherwood - Ridgway, CO

(2007-03 - 2010-12)

• Managed and oversaw all bookkeeping and accounting functions including invoicing, account reconciliations, collections, claims processing, research, billing discrepancies, medical coding, and financial reporting.
• Processed 50-70 medical claims electronically into the MISYS software system daily.
• Identified and streamlined daily accounting processes to expedite claims processing and payment recording.
• Eliminated a backlog of rejected claims and an aged report to increase revenue by 22%.
• Reviewed, researched, and corrected rejected claims with insurance carriers.
• Filed all documentation manually according to policy.
• Promoted efficiency that resulted in enhanced client satisfaction and staff productivity.

Human Resource Manager - New Hampshire Audubon Society

Progressive HR leadership roles including:

Chair, Human Resource Committee - Town of Londonderry, NH

Benefits Manager - Jones Intercable

Training Facilitator - AT&T

Bachelor of Science - Professional Management – Human Resources - Boston University