Sanjida Akhter

Aspiring Teacher Assistant with a strong foundation in customer service and project management, aiming to foster student engagement within the NYC Department of Education.

Successfully

Passed the New York State Assessment of Teaching Assistant Skills test (NYSATAS) and completed the Child Abuse Identification, School Violence Prevention and Intervention, and Dignity for All Students Act (DASA) workshops with a focus on classroom support and diverse student populations. Also completed the autism workshop, further enhancing skills in supporting diverse learning needs. Passionate about fostering student success, academic growth and enriching educational experiences, with an Initial Teaching Assistant Certificate (NYSED) that underscores my commitment to the field.

Freelancer | Virtual Assistant, Admin Assistant - Fiverr Inc. - New York, New York

(2021-06)

• Managed client communications and budget allocations, delivered high-quality results across multiple projects, contributing to client satisfaction and repeat business.
• Provided administrative support, including email management and task scheduling.
• Conducted online research to ensure data accuracy and reliability within CRM systems.

Customer Service Representative - McDonald's - London, England

(2017-10 - 2019-06)

• Answered customer inquiries and provided accurate information regarding products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Managed administrative tasks including filing, database updates, and report generation to maintain organized records.

Software QA Engineer Intern - Workspace Infotech Limited - Dhaka, Bangladesh

(2017-01 - 2017-05)

• Executed manual and automated testing to validate software functionality and performance.
• Documented and tracked bugs while performing regression tests to maintain software quality.
• Contributed to creation of test plans and development of test cases.

Postgraduate Certificate - Big Data Science - Queen Mary University of London (2019-07)

Bachelor of Science - Computer Science and Engineering - American International University-Bangladesh (2017-06)