Santana Wiseman
Retention Specialist
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About
Dynamic retention specialist with proven leadership, excelling in problem solving and customer service. Skilled in management and active listening. Seeking to implement these skills while learning new ones in a trainer or management role.
Experience
Retention specialist at SSG (2022-12 – 2026-06)
Assist agents with changing, adding, or troubleshooting equipment or services for customers. Assist agents finding the best resolution for their customers. Held the position of a Team leader and SME after changes with the company went back to being a Retention specialist.
Stocker at Walmart (2021-09 – 2022-12)
- Down stacked pallets and placed items in the correct areas
- Rebuild pallets when items were overstocked
- Assisted customers during opening hours
Prep Cook at Applebee's (2021-06 – 2021-10)
- Assist cooks with pre-prepping certain foods
- Maintained the walk-in freezers and dry storage
Assistant Manager at Dicks Wings and Grille (2019-06 – 2020-01)
- Maintained front of house employees, and back of house when needed
- Completed hiring, inventory and cash handling
- Create business promo weekly and table promo signs
Education
Associate's, Diploma, Certificate in Business Management, Business Management, Supervisor and Manager Specialist – Wiregrass Technical College (2020-01 – 2022-12)
High School Diploma – Cook High School (2000-08 – 2004-05)
