Suni* *
Sales Retention Specialist
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About
Highly organized and self-motivated professional with strong customer service, sales, and leadership experience. Adaptable, results-driven, and passionate about driving performance and customer satisfaction. Seeking a dynamic role where my skills and dedication will have meaningful impact.
Experience
Sales Retention Specialist - Spectrum - Auburndale, FL
(2022-05)
- Retained customers by resolving concerns and presenting tailored solutions.
- Explained product offerings and services clearly, addressing billing and service inquiries.
- Regularly exceeded retention targets using advanced save techniques and upselling strategies.
Bartender - SeaWorld Parks & Entertainment - Tampa, FL
(2021-03 - 2022-05)
- Meet and greet customers in a timely fashion while taking their beverage/food order.
- Served 150+ guests daily and created a large patron following.
- Handled cash/credit card transactions with accuracy in a very fast paced and high-volume environment.
- Maintained cleanliness of bar and sanitized work area frequently.
Mail Carrier - United States Postal Service - New York, NY
(2015-08 - 2021-01)
- Delivered mail to residential and business customers with precision and professionalism.
- Managed special deliveries and documentation for certified, insured, and COD mail.
- Maintained strong customer relationships and ensured timely service.
Bartender - Joe's Crab Shack - Queens, NY
(2014-11 - 2015-08)
- Generated a strong patron following.
- Full knowledge of food and beverage menu.
- Excelled to certified trainer in one month.
- Greeted guest in a timely and friendly manner/delivered exceptional customer service.
Bartender - Tony Roma's - Brooklyn, NY
(2013-12 - 2014-12)
- Served 150+ customers daily in a fast-paced environment.
- Demonstrated deep knowledge of food and beverage menus.
- Maintained cleanliness and organization of the bar area.
Retail Sales Representative - Verizon Wireless - New York, NY
(2003-06 - 2013-09)
- Exceeded sales targets and maintained high customer satisfaction.
- Handled complex transactions and resolved issues efficiently.
- Stayed current with wireless technology trends and offerings.
Education
Life, Accident & Health Certification - Xcel Solutions (2020-12)
University of Phoenix (2007-05)
New York Bartending School (2003-02)
High School Diploma - John Bowne High School (2003-06)
