Sara D

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Front Desk Receptionist at Galveston Party Boats (2025-05 – 2025-08)

• Responded promptly to customer inquiries via phone and email, enhancing guest satisfaction.
• Coordinated reservations and group bookings, optimizing scheduling for events and services.
• Maintained accurate records of guest information and transactions.
• Assisted in training new staff on front desk procedures and customer service standards.
• Handled cash transactions and reconciled daily financial reports to maintain accuracy in accounts.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in processes.
• Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.

Ticket Sales at Galveston Water Adventures (2024-05 – 2024-08)

• Oversaw ticket sales operations and check-in procedures to ensure smooth guest arrivals and enhance the customer experience.
• Handled customer inquiries through effective phone communication.
• Contributed to increased ticket sales by consistently delivering high-quality performance.
• Maintained accurate financial records for all transactions related to ticket sales, refunds, exchanges, fees, and commissions involved in the business process.

Curbside Department at H-E-B (2022-07 – 2023-08)

• Retrieved customers' groceries and loading them into vehicles.
• Exhibited excellent communication skills and respect to work collaboratively in fast-paced team environments
• Worked flexible hours across night, weekend, and holiday shifts.

Bachelor of Science in Health Sciences – Texas State University (2027-05)