Sara Felty

Operations Manager with 10+ years of experience leading teams, optimizing business processes, and managing day-to-day operations. Proven track record of improving efficiency, reducing costs, and maintaining high standards in customer service and team performance. Strong background in workforce management, vendor coordination, and operational strategy.

Housekeeping/Laundry Supervisor - Budgetel Hotel - Louisville, KY

(2024-03)

• Supervise daily housekeeping and laundry operations, ensuring consistent cleanliness and compliance with quality standards
• Train and mentor new staff on cleaning procedures, safety protocols, and performance expectations
• Coordinate cleaning schedules and staff assignments to maintain efficient workflow and full coverage
• Maintain inventory of supplies and monitor equipment condition, reducing downtime and shortages
• Respond to guest requests and resolve issues promptly, contributing to improved guest satisfaction

Business Operations Manager - Home Cleaning Centers of America - Louisville, KY

(2014-01 - 2024-04)

• Managed daily operations for a cleaning services business, overseeing staffing, scheduling, and service delivery
• Supervised and coached team members, improving productivity and maintaining high service standards
• Controlled labor costs by optimizing schedules and staffing levels during peak and off-peak periods
• Negotiated vendor contracts and managed relationships, reducing operational expenses
• Implemented systems and process improvements that increased efficiency and streamlined workflows
• Conducted performance evaluations and supported employee development and retention
• Monitored financial and operational data to identify cost-saving opportunities and improve decision-making

Shift Lead / Server / Expo - The Old Spaghetti Factory - Louisville, KY

(2014-01 - 2016-12)

• Led front-of-house operations during shifts, ensuring smooth service and high customer satisfaction
• Resolved customer concerns professionally, maintaining a positive dining experience
• Trained and mentored new staff on service standards and efficiency
• Improved table turnover during peak hours through effective coordination and workflow management
• Managed cash handling, opening/closing procedures, and daily reconciliation

Shipping Clerk / Material Handler - North American Stainless - Ghent, KY

(2010-01 - 2014-12)

• Processed incoming and outgoing shipments, ensuring accuracy and timely delivery
• Maintained organized inventory systems and conducted regular audits to prevent discrepancies
• Operated forklifts and material handling equipment safely and efficiently
• Coordinated with carriers and internal teams to streamline shipping operations
• Identified process improvements that enhanced workflow efficiency and reduced errors

Front Desk Receptionist - T & M Printing LLC - Carrollton, KY

(2006-01 - 2011-12)

• Managed front desk operations, including calls, scheduling, and customer inquiries
• Provided administrative support such as data entry, filing, and office coordination
• Maintained strong client relationships and resolved issues efficiently
• Achieved high customer satisfaction through responsive and professional service