Lisa Davis

Results-oriented healthcare management professional with 14+ years of progressive leadership experience at LifeSpring Health Systems, advancing through Practice Manager, Utilization Management, and Health Information Manager roles. Experienced in healthcare operations, health information management, utilization review, staff leadership, compliance, workflow optimization, vendor management, and revenue-support functions. Proven success supervising teams, improving operational efficiency, streamlining workflows, implementing process improvements, coordinating vendor relationships, and ensuring compliance with healthcare regulations.

Skilled in employee recruitment, training, onboarding, and performance management. Combines extensive healthcare leadership experience with more than 40 years of customer service and business ownership expertise. Seeking remote Healthcare Operations Manager, Health Information Manager, Care Management, Quality Operations, Compliance, or Practice Management leadership opportunities.

Health Information Manager - LifeSpring Health Systems - Jeffersonville/Charlestown, Indiana

(2019-01)

• Lead health information management operations for a multi-site healthcare organization.
• Ensure compliance with HIPAA requirements, privacy regulations, and healthcare documentation standards.
• Manage medical records systems, information governance processes, and documentation workflows.
• Collaborate with providers, clinical teams, and leadership to support efficient healthcare operations.
• Improve workflow efficiency through process enhancements and technology implementation.
• Train staff on new equipment, systems, and operational procedures to improve productivity and service delivery.
• Support invoicing processes and coordinate with outside resources to ensure timely payments and accurate documentation.
• Maintain accuracy, integrity, and confidentiality of patient health information.

Utilization Management Specialist - LifeSpring Health Systems - Jeffersonville/Charlestown, Indiana

(2015-01 - 2019-12)

• Coordinated utilization management activities and service authorization processes.
• Worked closely with providers, insurance carriers, and clinical teams to support quality patient care.
• Reviewed documentation and service requirements to ensure compliance with payer guidelines.
• Assisted with workflow improvements that enhanced operational effectiveness and patient access to care.
• Maintained strong relationships with healthcare partners and internal departments.

Practice Manager - LifeSpring Health Systems - Jeffersonville/Charlestown, Indiana

(2012-01 - 2015-12)

• Directed daily practice operations while supervising a team of up to seven employees.
• Recruited, hired, trained, and onboarded new staff members.
• Managed employee performance issues in collaboration with Human Resources.
• Oversaw scheduling, workflow management, and operational support functions.
• Developed and maintained productive vendor relationships.
• Implemented workflow improvements that increased efficiency and enhanced patient service.
• Supported providers and leadership in achieving operational and organizational goals.

Owner / Operator - Retail & Garden Supply Business

• Successfully owned and operated a customer-focused retail business.
• Managed inventory, purchasing, vendor negotiations, customer service, and daily operations.
• Built long-term customer relationships through exceptional service and business management.
• Oversaw financial operations, sales, and business development activities.

Associate of Applied Science (AAS) - Health Administration - University of Phoenix