DENTAL ASSISTANT/FRONT DESK RECEPTIONIST at Connell Family Dentistry (2026-05 – Present)
- Obtained diagnostic dental radiographs (digital X-rays) in accordance with established safety protocols and dentist instructions.
- Captured high-quality intraoral photographs to assist with patient records, treatment planning, and case documentation.
- Took accurate alginate impressions for study models, retainers, whitening trays, and other dental appliances.
- Charting treatment plans
- Verified patient dental insurance benefits, eligibility, coverage limitations, and preauthorization requirements.
- Answered incoming phone calls, addressed patient inquiries, and provided exceptional customer service.
- Scheduled and confirmed patient appointments while maintaining an efficient daily schedule.
- Updated and maintained accurate patient records and insurance information in the practice management system.
- Communicated treatment and appointment information to patients and coordinated follow-up care.
- Assisted with administrative and clinical workflow to support efficient office operations.
ORAL SURGERY ASSISTANT at Southern Oral Surgery (2023-05 – 2026-04)
- Assisted in patient preparation and education for oral surgical procedures.
- Managed sterilization of surgical instruments to ensure compliance with safety standards.
- Supported dental surgeons during procedures by anticipating needs and providing necessary tools.
- Documented patient records accurately, maintaining confidentiality and adhering to regulations.
- Coordinated follow-up appointments, enhancing patient care and satisfaction levels.
- Trained new staff on operational protocols and best practices in oral surgery assistance.
- Implemented process improvements that streamlined workflow efficiency within the surgical team.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
HAIR STYLIST at Self Employed At Mood Salon (2009-01 – 2023-03)
CALL CENTER REPRESENTATIVE at Boost Mobile (2006 – 2008)
