Sarah Doyle

Reliable and detail-oriented professional with experience providing both in-person and remote support, including daily check-ins, reviewing and interpreting information, and proactive follow-up. Skilled at building rapport, resolving concerns efficiently, and coordinating with multiple parties — including staff, parents, and support teams — to ensure timely, personalized attention. Experienced maintaining confidential records with discretion and keeping organized administrative and documentation systems.

Proficient with Microsoft Office, email and chat platforms, and data-tracking tools. Known for professionalism, patience, and the ability to build trust while delivering high-quality, consistent care.

Independent Consultant / Small Business Owner at Self-Employed (2018-10 – Present)

Built and operated a direct-to-consumer small business generating over $1M in sales through online marketplaces and digital platforms.

• Conducted regular, proactive check-ins with customers via email, messaging, and social media to ensure timely, personalized attention and address concerns before they escalated.
• Reviewed and interpreted order, shipping, and account data daily to identify issues early and coordinate accurate, timely resolutions — including order status, shipping delays, exchanges, and refunds.
• Coordinated order processing, invoicing, shipment logistics, and returns across multiple platforms and support teams to ensure accurate, timely fulfillment.
• Maintained detailed, accurate customer records and documentation using Microsoft Office and Google Workspace, handling sensitive customer information with discretion.
• Built strong rapport and trust with customers through consistent, personalized follow-up, resulting in repeat business and high customer satisfaction.
• Created helpful responses, FAQs, and templates to improve response speed and support consistency.
• Implemented operational improvements that increased order accuracy and reduced support response time.
• Recognized as Elite Seller for achieving $1M+ in total sales.

Teacher Assistant at Horizon Honors (2018-08 – 2019-03)

• Conducted daily check-ins with students to monitor progress and provide timely, individualized attention and support.
• Coordinated closely with teachers, parents, and school staff — via email, messaging, and in-person communication — to share updates and address concerns.
• Maintained organized, accurate records — including scheduling, attendance, and student documentation — handling sensitive student information with discretion.
• Used problem-solving and conflict resolution to help address student concerns and maintain a positive environment.
• Completed data entry and administrative tasks while prioritizing multiple responsibilities during busy school periods.

Substitute Teacher at Horizon Honors (2015-01 – 2019-03)

• Delivered classroom instruction across multiple grade levels by following lesson plans to ensure continuity of instruction.
• Maintained classroom structure and addressed student questions to support learning and engagement.
• Adapted quickly to new classroom environments, subjects, and student needs.
• Recorded attendance and documented classroom observations to assist full-time teachers with follow-up and planning.

BA in Education – Arizona State University