Floor Manager at House of Yes (2025-09 – Present)
Lead event-floor operations for events hosting up to 1,200 attendees, coordinating staffing, guest services, security, hospitality, and production needs from pre-event through close.
- Develop and implement SOPs that standardize workflows across security, hospitality, production, and front-of-house operations.
- Supervise staff and reinforce service, safety, and operational standards to deliver consistent guest experiences in high-volume environments.
- Identify operational bottlenecks and implement process improvements that increase efficiency, communication, and event readiness.
- Partner with senior leadership to translate creative concepts and event objectives into practical, executable operational plans.
- Support event reconciliation, financial reporting, incident documentation, and post-event reviews to improve future operations.
Operations Manager at Avant Gardner (2023-07 – 2024-04)
Directed operational execution for 100+ events ranging from 800 to 9,000+ attendees, coordinating resources and teams within complex, fast-paced environments.
- Developed repeatable operational playbooks covering vendor coordination, radio communications, food and beverage logistics, runner systems, and event-day procedures.
- Supported labor planning and staffing decisions based on event size, operational requirements, and projected workload.
- Coordinated with production, sponsorship, IT, and other cross-functional teams to align event execution with operational requirements and venue constraints.
- Identified operational gaps and established structured follow-up processes to improve accountability, communication, and completion of critical tasks.
- Prepared nightly event reports documenting operational performance, issues, resolutions, and follow-up requirements for leadership review.
Front of House Manager at Bulldog Burgery (2020-06 – 2023-12)
Managed front-of-house operations while developing SOPs, training processes, and inventory systems to standardize performance across shifts and locations.
- Oversaw inventory levels, purchasing processes, and supply coordination to maintain operational readiness for high-volume events and venues.
- Optimized staff scheduling and workflow processes to improve coverage, productivity, and service efficiency during peak operating periods.
- Established performance expectations and accountability processes to reinforce service quality, operational consistency, and team standards.
- Recruited, trained, and onboarded staff for festivals, special events, and venues across multiple markets nationwide.
- Collaborated with leadership to identify operational challenges and implement practical solutions that improved day-to-day execution.
Personal Assistant to Owners at Bulldog Burgery (2021-03 – 2023-12)
Supported business owners with day-to-day operational priorities, translating leadership directives into organized action plans and follow-through.
- Coordinated communications across locations, teams, and vendors while tracking deadlines, responsibilities, and outstanding action items.
- Developed organizational systems and documentation processes that improved visibility into operational priorities and reduced the need for owner involvement in routine follow-up.
- Managed competing priorities and time-sensitive requests in a fast-paced environment while maintaining discretion and attention to detail.
- Served as a liaison between ownership and operational teams to ensure priorities, decisions, and expectations were communicated effectively.
Paraprofessional & Classroom Manager at NYC Department of Education (2018-04 – 2023-08)
Coordinated daily classroom operations, scheduling, documentation, and administrative workflows in a dynamic, high-volume educational environment.
- Managed competing priorities and maintained accurate records to support continuity, accountability, and effective communication among staff and stakeholders.
- Developed structured support workflows that clarified responsibilities, improved organization, and promoted consistent execution of classroom procedures.
- Collaborated with teachers, administrators, families, and support personnel to coordinate services and address operational needs.
- Maintained a safe, organized, and productive environment while adapting quickly to changing student, staffing, and scheduling requirements.
