Sarah Schell

Detail-oriented banking and compliance professional with experience in loan operations, regulatory compliance, auditing, and member services. Skilled in process improvement, operational oversight, risk monitoring, and customer relations. Proven ability to manage high-volume workflows, maintain regulatory standards, and support cross-functional teams in fast-paced financial environments.

Compliance Specialist at Rio Grande Credit Union (2025-10 – 2026-02)

• Review internal processes and transactions to ensure compliance with federal regulations, company policies, and internal procedures.
• Monitor account activity and documentation for accuracy, completeness, and regulatory adherence.
• Assist with audits, compliance reviews, and risk assessments by gathering and organizing required documentation.
• Research and resolve compliance-related issues while maintaining detailed records and reporting findings to management.
• Collaborate across departments to improve operational procedures and maintain compliance standards.
• Support monitoring efforts related to fraud prevention, suspicious activity, and policy violations.

Loan Operations Supervisor at Rio Grande Credit Union (2024-01 – 2025-12)

• Audited daily operational reports and resolved discrepancies to maintain accurate loan processing.
• Submitted monthly loan files to external auditors while ensuring accuracy and timely delivery.
• Coordinated workflow among team members and monitored productivity to meet operational deadlines.
• Served as point of contact for escalated member inquiries involving complex mortgage loan issues.
• Developed and implemented Standard Operating Procedures (SOPs) to improve efficiency and reduce errors.
• Monitored servicing and escrow functions for compliance with investor and regulatory requirements.

Loan Operations Specialist at Rio Grande Credit Union (2023-07 – 2024-12)

• Analyzed loan documentation for accuracy, completeness, and authenticity.
• Collaborated with loan officers, underwriters, and internal departments to facilitate loan transactions.
• Managed loan disbursements and monitored repayment schedules for timely processing.
• Responded to customer inquiries while maintaining strong customer service standards.
• Maintained organized physical and electronic loan records.
• Generated reports and operational metrics related to loan servicing activities.

Lead Member Service Officer at Rio Grande Credit Union (2021-10 – 2023-06)

• Supervised and mentored a team of 5 tellers in daily banking operations.
• Oversaw cash transactions while ensuring compliance with company and regulatory policies.
• Conducted employee training on banking procedures and customer service standards.
• Resolved customer concerns and account discrepancies with professionalism and accuracy.
• Assisted branch leadership with operational goals and promotion of financial products and services.

Server / To-Go Host at Chili's Grill & Bar (2019-01 – 2021-12)

• Provided friendly and efficient customer service in a fast-paced restaurant environment
• Took food and drink orders accurately and ensured timely delivery to guests
• Managed cash and card transactions while maintaining accuracy with payments and tips
• Assisted guests with menu recommendations and resolved customer concerns professionally
• Prepared and organized to-go orders, ensuring accuracy and quality before pickup
• Maintained cleanliness and organization of dining and service areas
• Worked collaboratively with kitchen and front-of-house staff to support smooth daily operation

Bachelor of Arts in Psychology – University of New Mexico (2017-01 – 2021-12)