Sarah

8+ Years of BA, relevant BA/PO & QA Regulatory experience. Ability to liaise successfully with project teams. Diversified experience and successful implementation in Information Technology involving in-depth understanding of Business Process Flows, Software Development Life Cycle, Business and Functional Requirements, Development and Testing.

Intense experience in gathering the requirements from Stakeholders and Internal Client, document using design process flow, SOP documentation. Improving systems by studying current practices; designing modifications. Recommend controls by identifying problems, writing improved procedures.

Defining project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget. Monitoring project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. Excellent organizational, verbal and written communication skills and attention to details.

Demonstrated ability to successfully prioritize and complete multiple tasks.

Experience in creating/writing Use Case Specifications, Use Case Diagrams, Activity Diagrams using Microsoft Office. Strong technical skills, including proficiency in MS Office applications. Knowledge in process mapping, project management, relational database concepts, and client-server concepts.

Business Analyst - Donato Technologies Inc

(2022-04 - 2023-03)

The project scope was to automate the current reporting systems for client accessibility on the daily data coming in to the different systems. The front end (UI) applications used needed to be optimized to serve the client in more proficient way to extract data needed. Implemented Agile Methodology systems in traditional projects. Understand the various internal systems used to manage data and following the good clinical practices to better serve our clients.

• Working with client reporting team and understand the frontend applications used for daily reporting needs by working closely with the Product Owner
• Meet with stakeholders and documents requirements, defines scope and objectives, formulates processes and configures systems to deliver on overall business strategies
• Felicitate and translate business requirements in AZURE into Epics and user stories and acceptance criteria by understanding the business needs
• Facilitating JAD sessions with the stakeholders and project team to review the requirements and manage any gaps to be filled or dependencies of the team
• Working with product owners and facilitate to be part in daily scrums
• Assisting Product Owner with the Story planning, review, refinement, grooming and prioritizing of the deliverable products and the team backlogs to be addressed
• Evaluating the product deliverable with Testers to make sure the team is delivering the product as accepted
• Working with manual testing team to validate product functionality and ensure the accepted state
• Maintain Product backlog and Document all issues AZURE as user stories using AGILE process
• Work with the current applications used to better optimize and serve the client by finding out the errors or modifications needed
• Work with the team on incoming tickets raised and address it to be cleared at its priority and document them in footprints system

Product Analyst - Insurance Auto Auction (Retail)

(2022-01 - 2022-03)

• Evaluate the company products and compare them against industry trends
• Develop an understanding of company products to meet the company's current and future needs
• Working closely with development and testing team to provide gap analysis and dispute any dependencies of the team
• Working closely with the product owner on creating the User Requirement as user stories and documentation needed also participated in Scrum meetings
• Followed Agile concepts to meet the quality standard software needs to be provided to the client
• Analyzing and prioritized user and business requirements as system requirements that must be included while developing the software
• Assist in achieving short and long-term goals relating to product growth on front end systems
• Work with other teams to improve the analysis and presentation of products
• Contribute to an environment of inclusion that leverages diverse perspectives and talent of our teams
• Provide assistance with product performance and perform unit testing as needed bases to meet the client needs
• Develop and oversee small to medium scale projects
• Analyze metrics to continually improve company products
• Contribute to company operations, such as costing, inventory control, planning, and budgeting
• Assist the company in achieving short and long-term goals relating to product growth
• Work with other company departments to improve the analysis and presentation of products

Business Analyst II - BlueCross Blue Shield (Healthcare)

(2018-08 - 2021-01)

The project scope was to enhance existing data analysis tool and dashboard for managing asset management portfolio. The application design also required a selection of various internal and external sources of data for analyzing the portfolio performance. The objective was to increase the functionality of the system to meet industry standards.

• Conducted Business Requirements Gathering sessions in the form of questionnaires and business scenarios with the end users, subject matter experts (SME) and the developers. Gathered user and business requirements through interviews, surveys and prototyping
• Analyzed and documented the business requirements, meeting minutes, responses to questionnaires and got approval of the documents from the client in the form of sign off
• Developed various use cases, workflow, screen mock-ups, and conversion requirements
• Conducted risk engineering to derive and execute action plans on time
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software. Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies
• Helped prepare Logical Data Models that contain set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements
• Collected user requirements to create a technological platform to perform transaction-related asset level due diligence, analytics and cash flow modeling, structural and document review
• Assisted developers to create a platform for compliance reporting tie-out process and to review note valuation reports prepared by CDO corporate trusts on a monthly/quarterly basis
• Responsible for testing the entire application with Manual and Automated Strategies
• Created Test Plan and Test Case Templates for testing the entire application
• Responsible for performing Functional, Integration, Performance Testing and End to End testing. Involved in quality assurance phase planning, coordination an implementation of QA strategy for overall project. Performed user acceptance testing (UAT) to validate user requirements and expectations
• Monitored project status to ensure progress toward completion, required procedural steps are completed fully and timely, participants are informed of progress. Tested the customer service management module in Amdocs

Business Analyst – Applications - Pier 1 Imports - Fortworth, TX

(2016-01 - 2018-06)

• Working with Agile-SCRUM team working alongside developers and regularly communicating in this space
• Assist in Production support issues and communicate gaps between business and IT team
• Hybrid role of business analyst and tester
• Testing activities include Validation of UI's, Data, and support integration testing across multiple systems and teams
• Create intermediate Process flows/ SOP's and updating the existing ones as needed
• Meet with stakeholders and documents requirements, define scope and objectives, formulates processes and configure systems to deliver on overall business strategies
• Create User Stories and maintain daily workflow of the team
• Responsible for requirements gathering from Subject Matter Experts and Business Partners. Facilitating JAD Sessions and translating them into technical solutions
• Knowledge of Test Life Cycle (Planning, Analysis, Test-case & Execution)
• Involved in Application UAT testing to make sure the application is working as requested

Business Analyst - UI Interface Issue Management/Reporting - Elsevier - Philadelphia, PA

(2015-06 - 2015-12)

• Actively felicitate and translate high level business requirements into solution specifications, covering processes, people and technology, and manages change to such specifications
• Involved in the complete solution development lifecycle using Data Modeling, Use Cases and User Stories creation to support testing
• Worked with business units to prototype solutions to verify customer requirements
• Help 'translate' these requirements back to the development / delivery teams
• Responsible for delivery and ownership of an auditable set of requirements which can easily be traced to and back from the development / delivery lifecycle