SarahDawn Gray

Experienced Health System Specialist with 10+ years driving large-scale operations, leadership, and executive support within the Veterans Health Administration. Expert in facility operations, guest (patient) experience, emergency readiness, and cross-functional coordination. Known for building high-performing teams, streamlining workflows, and delivering white-glove service to executives and stakeholders.

Health System Specialist (GS-13) at James A. Haley Veterans' Hospital & Clinics (2021-05 – Present)

Partner with senior executives to drive operational performance, policy implementation, and program improvement across a large, multi-site system.

• Lead emergency activations and logistics; coordinate resources, communications, and after-action improvements.
• Own high-priority executive support: complex calendars, briefings, travel, stakeholder coordination, and confidential information handling.
• Improve service quality via performance tracking, process redesign, and feedback loops.

Health System Specialist (EA to Associate Director – Operations, GS-12) at Veterans Health Care System of the Ozarks (2019-04 – 2021-05)

Managed executive communications, meetings, agendas, and documentation for hospital operations leadership.

• Streamlined cross-department collaboration and event logistics for high-visibility initiatives.
• Supported policy rollouts and compliance; trained staff on emergency response procedures.

Interim Chief of Community Care (GS-12) at James A. Haley Veterans' Hospital & Clinics (2020-03 – 2020-08)

Directed day-to-day operations during COVID-19 network transition; managed staffing, service delivery, and patient access improvements.

• Analyzed service metrics and implemented workflow updates to reduce delays and elevate satisfaction.

Managerial Cost Accounting Site Manager (GS-12) at Veterans' Health Care System of the Ozarks (2017-02 – 2019-04)

Led cost accounting and forecasting; presented insights that improved budget accuracy and operational efficiency.

• Modernized reporting standards and trained staff on financial systems.

Revenue Manager (GS-12) at Veterans' Health Care System of the Ozarks (2013-07 – 2017-02)

Directed revenue cycle operations and data management; ensured compliance and accuracy.

• Served as national SME on revenue policy modernization and community care integration.

Associate of Arts – Columbia College