Sasha Bohon

Meticulous and adaptable professional skilled at managing multiple priorities and thriving under pressure. Known for quick problem-solving and effective on-the-spot decision-making. A strong and empathetic leader with exceptional communication and collaboration skills, developed through extensive experience in college and theater settings.

Proven ability to direct, manage, and motivate diverse teams while delivering outstanding results. Technically savvy with expertise in customer service, healthcare scheduling, insurance verification, and financial coordination. Highly client-focused, self-motivated, and dedicated to building positive relationships and delivering exceptional service.

UF Student Healthcare Center Patient Financial Services - University of Florida - Gainesville, FL

(2024-11)

• Responded to patient inquiries regarding insurance coverage, claims, and account balances, ensuring clear and professional communication.
• Investigated denied insurance claims, determined causes, and collaborated with patients and providers to resolve discrepancies.
• Verified insurance eligibility and benefits, confirming coverage for specific procedures and communicating outcomes to patients and doctors.
• Prepared and issued detailed statements of charges for students, patients, and legal offices.
• Managed student no-show appeals, maintaining accurate records of submissions, approvals, and balance adjustments.
• Processed weekly billing adjustments and collaborated with internal departments to ensure accurate financial reporting.
• Conducted audits of patient files to identify and correct balance discrepancies.
• Coordinated with supervisors on complex or escalated insurance and billing issues to ensure timely resolution.
• Partnered with doctors to verify coverage for urgent procedures and communicated patient financial responsibilities clearly and empathetically.

UF College of Dentistry Team Coordinator - University of Florida - Gainesville, FL

(2023-06 - 2024-11)

• Oversaw daily patient scheduling and clinic operations for dental students, optimizing workflow and patient satisfaction.
• Served as primary liaison between patients and the dental program—addressing inquiries, resolving concerns, and coordinating appointments.
• Conducted quarterly audits and meetings to review student files, ensure data accuracy, and maintain compliance with institutional standards.
• Managed patient dismissals, communicated financial balances, and ensured follow-up scheduling aligned with treatment and billing protocols.
• Monitored student progress to verify completion of clinical requirements necessary for graduation.
• Provided guidance to students on managing complex patient interactions and adhering to professional standards of care.
• Supervised and mentored a team of 30 dental students, fostering leadership, accountability, and excellence in patient care delivery.

Chief Theatre Volunteer - Chief Theatre - Chiefland Florida

(2016-06)

• Collaborated with a diverse team of theatre professionals and volunteers to ensure the continued success and sustainability of the organization.
• Led multiple production areas—including costume, lighting, and sound design, music direction, set construction, community outreach, and performance.
• Directed and designed the production of The Miracle Worker, which successfully revitalized post-pandemic audience engagement and helped restore the theatre’s financial stability.
• Fostered strong community partnerships and audience relationships through outreach and inclusive programming.
• Oversaw creative teams and managed production budgets to deliver high-quality performances on time and within financial constraints.

Delivery Driver - Amazon - Gainesville, FL

(2022-06 - 2023-06)

• Reliable and safety-conscious Amazon Delivery Driver with a strong record of on-time deliveries and exceptional customer service.
• Skilled at navigating routes efficiently, handling packages with care, and maintaining delivery accuracy in fast-paced environments.
• Known for excellent time management, problem-solving, and communication skills.
• Dedicated to ensuring a positive customer experience while upholding company standards for professionalism, safety, and productivity.

Uber Eats Driver - Uber - Gainesville, FL

(2020-09 - 2022-06)

• Coordinated with Uber and local restaurant partners to ensure timely and accurate food deliveries.
• Maintained excellent customer communication to guarantee satisfaction and resolve delivery issues promptly.
• Demonstrated efficiency and reliability in managing multiple deliveries and customer requests in a fast-paced environment.

Actress - Shared Radience Theatre Company - Zoom

(2020-11 - 2020-11)

Played Titania in a paid zoom production of Midsummers Nights Dream that was recorded and put on Youtube.

Stage Hand - Curtis M. Phillips Center For the Performing Arts - Gainesville, FL

(2019-02 - 2020-03)

• Collaborated with cross-functional teams to coordinate complex live production operations, ensuring performances ran smoothly and without disruptions.
• Managed logistics for major touring Broadway productions, including A Bronx Tale and The Book of Mormon, demonstrating strong organizational and communication skills.
• Upheld strict safety and cleanliness standards to maintain a secure, efficient work environment for all staff and performers.
• Assisted in problem-solving under time-sensitive conditions, ensuring rapid resolution of issues to maintain operational continuity.
• Supported leadership by coordinating schedules, managing backstage workflows, and fostering a collaborative, team-oriented culture.

Actress - Vintage Theatre Company LLC - Fairmont, WV

(2013-09 - 2015-03)

Acted in productions of Shakespeare plays as part of WV only professional Shakespeare troupe. We traveled the state doing tours of shows for many audiences.

Seamstress/Dresser/Costume Designer - Fairmont State University, College of Fine Arts - Fairmont, West Virginia

(2014-09 - 2015-08)

• Designed and created original costumes for theatrical productions, ensuring artistic vision and production goals were met.
• Led a team of four seamstresses in constructing and tailoring costumes according to design specifications and performance requirements.
• Collaborated closely with the Head of Design and Production to maintain a cohesive visual presentation across all departments.
• Coordinated with external costume shops to manage rentals, including sourcing, cleaning, and timely returns.
• Maintained organized inventory and ensured costume quality, fit, and readiness for performances.

Retail Sales Associate/Seamstress - Illusive Skull Costume Castle - Fairmont, West Virginia

(2013-09 - 2014-11)

• Inquired after customer needs and concerns, and promptly responded with credible information.
• Operated a cash register for cash, check and credit card transactions.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges Education and security practices.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Sustained active customer relations to maintain positive client base.
• Ensured designated sales area was adequately stocked, organized, and cleaned to ensure a pleasant customer experience.

Seasmstress/Dresser/Costume Designer - Fairmont State Univeristy, College of Fine Arts - Fairmont, West Virginia

(2010-05 - 2012-08)

• Designed and created original costumes for theatrical productions, ensuring artistic vision and production goals were met.
• Led a team of four seamstresses in constructing and tailoring costumes according to design specifications and performance requirements.
• Collaborated closely with the Head of Design and Production to maintain a cohesive visual presentation across all departments.
• Coordinated with external costume shops to manage rentals, including sourcing, cleaning, and timely returns.
• Maintained organized inventory and ensured costume quality, fit, and readiness for performances.

Sandwich Artist - Subway - Fairmont, West Virginia

(2010-06 - 2010-09)

• Provided product information and menu item explanation to ensure consideration of dietary restrictions.
• Assisted guests, including offering personable greetings and taking orders.
• Ensured food preparation areas, tools, and equipment were clean and orderly.
• Communicated menu item information and offered suggestions to promote featured products.
• Prepared sandwiches and other menu offerings in a timely manner.
• Quickly and efficiently resolved guest complaints.

Office Assistant (work study) - Fairmont State University, College of Liberal Arts - Fairmont, West Virginia

(2008-09 - 2009-05)

• Operated office equipment, such as a xerox machine, scanning and faxing documents, as well as made copies.
• Organized and disposed of documents Copied, logged and scanned supporting documentation.
• Supported Professors and fellow office workers in completing large projects.
• Directed visitors to the appropriate room or office.

Bachelor of Arts - Theatre - Fairmont State University (2012)

2 Semesters - psychology, specifically child psychology - University of Phoenix