Manager - SPCA of Texas' Jan Rees-Jones Animal Care Center - Dallas, Texas
(2018-04 - 2026-06)
- Oversaw daily operations of animal care and shelter services.
- Managed staff schedules and training for optimal performance.
- Developed processes for efficient animal intake and adoption procedures.
- Led team meetings to discuss care protocols and improvement strategies.
- Implemented safety standards for staff and animal interactions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
Shift Manager - Taco Bell - Dallas, Texas
(2013-02 - 2017-11)
- Supervised daily operations and ensured team compliance with company standards.
- Trained new employees on customer service and food preparation procedures.
- Scheduled shifts to optimize team coverage during peak hours and events.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Implemented safety protocols to maintain a clean and secure work environment.
