Saumya K

IT operations professional with 8+ years of experience across data center network operations, Linux/Unix administration, incident and change management, and Layer 1/2 networking. Hands-on with data center network rollouts, VLAN configuration, Layer 2/3 routing, hardware and network troubleshooting, and root-cause analysis through ticketing systems (ServiceNow). Skilled at maintaining SLAs and authoring documentation that keeps critical environments audit-ready.

Available for 24/7 shift work, on-call rotations, and travel between data center sites.

Analyst - Department of Pediatrics, SUNY Buffalo - Buffalo, NY

(2025-06)

• Provide production support and root-cause analysis for the Hospital Reporting Tracking System (HRTS), delivering timely resolutions that minimize business disruption.
• Coordinate and execute change and User Acceptance Testing (UAT) cycles, validating functionality against requirements prior to production release and tracking issues through deployment.
• Serve as primary liaison between stakeholders and development teams, managing work and priorities in Azure DevOps.
• Author business process documentation, workflow diagrams, and system change logs to support knowledge transfer and cross-team alignment.

Business Data Analyst - Accenture - India

(2020-12 - 2024-10)

• Engineered an optimized ETL data pipeline that improved data retrieval efficiency by 30%, and partnered with cross-functional teams to document workflows and process changes.

IT Operations Analyst - HCL Technologies - India

(2016-11 - 2020-11)

Data center network operations, Linux administration, and ticket-driven incident/change management in a critical 24/7 environment.

• Supported data center network rollouts, validating VLAN configurations and Layer 2/3 routing (EIGRP, OSPF, BGP) during installation and post-deployment verification.
• Performed Layer 1/2 network troubleshooting and repair, resolving connectivity issues across switches, routers, and cabling to sustain service availability.
• Administered Linux systems through patch management, system updates, log analysis, and performance monitoring to ensure system stability and uptime.
• Managed incident, change, and request tickets in ServiceNow, enforcing SLA compliance, proper documentation, and timely resolution of operational issues.
• Authored and maintained port maps, network topology diagrams, and asset inventories to support audit readiness and capacity planning.
• Served as a contact point for internal teams, vendors, and engineers to drive incident resolution and complete infrastructure changes.

M.S. - Business Analytics - SUNY Buffalo (2025)

M.Tech - Computational Mathematics - Jamia Millia Islamia (2021)