Sausan Hussein

Detail-oriented healthcare operations professional with experience in provider relations, medical records management, documentation review, and customer service. Certified in Medical Billing and Coding with training in ICD-10-CM, CPT, HCPCS, insurance claims processing, revenue cycle management, and HIPAA compliance. Recognized for maintaining accurate records, coordinating efficiently with providers, and resolving issues in fast-paced healthcare environments.

Strong organizational, communication, and analytical skills with a commitment to compliance, accuracy, and high-quality support.

Provider Network Liaison - CenterLight Healthcare - Queens, NY

(2024-12 - 2025-08)

• Retrieved and reviewed patient medical records and visit documentation from physician offices and healthcare facilities to support accurate recordkeeping.
• Coordinated with providers and office staff to manage record requests, schedule visits, and resolve documentation issues in a timely manner.
• Reviewed records for completeness and accuracy, identifying missing or inconsistent information and following up to correct deficiencies.
• Maintained compliance with HIPAA regulations and internal policies governing protected health information.
• Managed approximately 30 daily calls, emails, and faxes while ensuring timely follow-up and professional service.
• Built and maintained effective working relationships with healthcare providers and internal stakeholders.

Network Operations Coordinator - Mobile Health - New York, NY

(2024-09 - 2024-12)

• Coordinated patient examination workflows across a nationwide network of healthcare facilities to support timely service delivery.
• Maintained accurate provider and patient records within internal systems, ensuring data integrity and accessibility.
• Supported exam scheduling, provider communication, and issue resolution to keep operations running efficiently.
• Handled inbound and outbound communication regarding patient services, documentation, and operational concerns.
• Created and maintained operational documentation to improve workflow consistency and team efficiency.

Operations Analyst - Guidehouse - New York, NY

(2022-05 - 2023-04)

• Verified and entered lender loan transcript data into financial databases, supporting more than 1,000 transactions with strong attention to detail.
• Reconciled account discrepancies and helped improve overall data integrity and record accuracy.
• Calculated payments and coordinated fund transmissions while consistently meeting deadlines.
• Collaborated with internal teams and customers to resolve documentation and data issues efficiently.
• Maintained high standards of accuracy, confidentiality, and compliance in all assigned work.

Customer Service Associate - Exela Technologies - New York, NY

(2021-08 - 2022-05)

• Processed and maintained financial account data with a 98% accuracy rate.
• Reviewed transactions to identify discrepancies and support billing accuracy.
• Assisted customers with account-related inquiries while delivering professional and responsive service.
• Managed high volumes of data and documentation in a fast-paced environment.

Bachelor of Science - Fraud Examination and Financial Forensics - John Jay College of Criminal Justice (2021-06)

Associate of Arts - Business Administration - Borough of Manhattan Community College (2019-05)