Savanna Seiser

Associate with 3 years of management experience in the military, a bachelor's degree in healthcare administration, and 6 years as a quality assurance clerk maintaining inventory and correcting errors in Walmart's supply chain warehouse. Skilled at effective communication, problem solving, and customer service. Proven ability to collaborate with multiple departments to create solutions. Extensive knowledge of HIPAA regulations and protection of PHI.

Financial Advocate- Eligibility at ADVOCATE AURORA HEALTH CARE (2024 – Present)

• Interview patients in a professional manner to determine program requirements and eligibility.
• Maintain knowledge of policy updates of state and federal programs.
• Document information accurately in patient chart and maintain HIPAA requirements while maintaining quality and production standards.

Health Information ROI Forms Specialist at ADVOCATE AURORA HEALTH CARE (2023– 2024)

• Review physician and clinical documentation in the patient chart and transcribes the information onto the forms accurately and timely.
• Validate and certify requests for patient health information (PHI) ensuring they meet compliance standards and patient authorization.
• Contacts patients and/or employers to obtain appropriate authorizations.
• Establish and maintain effective working relationships with physicians and clinicians to ensure paperwork is completed accurately and released timely.

Patient Access Representative at SSM HEALTH/ST AGNES (2022 – 2023)

• Apply daily use of relevant health plan guidelines and benefits (e.g., Medicare, Medicaid/Medical, commercial benefit plans, Federal/local government regulations)
• Employ escalation processes for resolving customer complaints with billing and insurance errors.
• Increased collections by consistently meeting months goals.

Quality Assurance/ Label Control at Walmart Distribution (2016 – 2022)

• Handled multiple quarterly projects to ensure high quality and timely delivery during new technology installment
• Documented and filed proper inspection records and quality assurance documents.

Non-Commissioned Officer/E5 at Army National Guard (2014 – 2021)

• Repaired, and updated chemical equipment systems and components to meet current and expected mission demands for 100 plus soldiers
• Coordinated and administered quarterly training to help individuals learn company policies and procedures and job tasks
• Maintain all records and equipment for the entire unit, in garrison and in the field.

Bachelor's degree in Healthcare Administration – Purdue University (2022)