Liz Diaz
Eligibility Specialist
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About
Detail-oriented administrative and customer service professional with experience in public assistance eligibility determination, legal and victim advocacy support, and high-volume customer service. Skilled in case management, document review, records maintenance, communication, and assisting diverse populations. Currently pursuing a Master of Science in Forensic Psychology with a strong interest in the criminal justice and court systems.
Experience
Eligibility Specialist at Department of Children and Families (DCF) (2025-10 – Present)
- Determine eligibility for public assistance programs
- Review applications and supporting documents
- Conduct interviews
- Maintain confidential records
- Manage a high-volume caseload
- Communicate with clients and agencies
Cruise Specialist at Norwegian Cruise Line (2024-09 – 2025-10)
- Assisted customers with reservations and travel inquiries
- Resolved complex issues
- Maintained accurate records
- Provided excellent customer service in a fast-paced environment
Victim Witness Counselor Intern at State Attorney's Office (2023-11 – 2024-01)
- Assisted victims and witnesses
- Provided court process information
- Maintained confidential records
- Coordinated with attorneys, law enforcement, and court staff
Administrative Assistant at 7 Mares Travel (2015-11 – 2024-01)
- Managed records, scheduling, correspondence, and office operations
- Maintained filing systems
- Assisted customers
- Coordinated multiple priorities and deadlines
Education
Master of Science in Forensic Psychology – The Chicago School of Professional Psychology (2026)
Bachelor of Science in Psychology – Keiser University (2023-10)
