Firaxis Games August 2022 – September 2025
Senior Quality Assurance Tester
- Bug tested Civilization VII base game and DLC pre-release
- Wrote detailed technical bug reports for game developers
- Coordinated testing between designers and QA
- Designed and created tests plans for testing soon-to-be implemented game content
- Proofread narrative game content
- Provided detailed feedback to developers regarding game content
Orndorff & Spaid, Inc. November 2019 – July 2022
Administrative Assistant – Estimating
- Reviewed, proofread, checked math, formatted, and sent roofing proposals
- Took inbound phone and email requests for new and replacement roofing
- Maintained job profit database
- Maintained filing systems for the estimating department
- Renewed company prequalifications
Howard Community College February – May 2019
ESL Lab Assistant
- Assisted professor with class instruction
- Facilitated group discussions regarding class reading material
- Helped students improve their reading rate and comprehension in English
- Answered questions regarding English vocabulary
Pole To Win International September 2013 – October 2017
Technical Support Supervisor April 2016 – October 2017
- Supervised technical support agents in their interactions with customers
- Assisted agents with advanced support when necessary
- Provided direct service to customers upon request for supervisor
- Evaluated supervisee performance and provided feedback
Technical Support Quality Analyst April 2015 – April 2016
- Audited technical support agents on the quality of their interactions with customers via telephone, email, Twitter, and online support forums
- Provided coaching to audited agents with the goal of strengthening core skills as well as client specific knowledge
Community Support Specialist April 2014 – April 2015
- Worked with customers on both phone and email, giving detailed technical support for video games, gaming consoles, and computers for several game developers
- Provided timely support to customers through the developers' official Twitter accounts
- Moderated the company’s online forums for support issues and inappropriate language
- Used administrative tools to manage users' accounts and potentially suspicious activity
- Assisted other agents with use of administrative tools
Quality Assurance Analyst September 2013 – March 2014
- Bug tested video games pre-release
- Wrote detailed technical bug reports for game developers
- Communicated with developers about the progress and problems in games
Catholic Relief Services June – August 2011
Social Media Intern
- Managed the Facebook and Twitter accounts for Catholic Relief Services
- Posted status updates for marketing purposes
- Managed contests through the Facebook page
