Scott Russell

Dedicated professional with 10+ years of proven experience in project and change management, process implementation, pharmaceutical automation, and related technologies derived from successful operations within expansive medical facilities. Accomplished measurable results while leading teams in a dynamic, fast-paced environment. A skilled and flexible results-driven leader known for providing top-notch customer support to key stakeholders.

Active Secret

Clearance. 7+ years of experience of managing and educating staff in the use of IT equipment, and implementation.

Software Support Analyst - ScriptPro - Remote

(2024-09)

• Remotely manages over 500 sites to include workstations, servers, and enterprise servers ensuring a 99% or better availability for customers.
• Provided technical support to end-users for software applications, troubleshooting and resolving issues in a timely manner to include account management, networking issues, hardware replacement, and user training
• Collaborated with cross-functional teams to identify and resolve complex software problems, ensuring minimal disruption to business operations
• Proficient in SQL to make updates to Microsoft SQL Server databases to correct errors, delete duplicates, and add new data.
• Documented and tracked customer inquiries, reported trends and patterns to management for process improvement.
• Utilized Oracle Siebel software to manage multiple support tickets simultaneously while adhering to service level agreements (SLAs)
• Experienced in configuring and modifying configurations for end users to include security permissions, hard drives, and network printers

Work Center Supervisor - U.S. Navy - Charleston, SC

(2020-07)

• Led day-to-day operations of an outpatient pharmacy serving over 100,000 patients, resulting in over 1,000 daily transactions.
• Implemented a change management strategy for a new Electronic Healthcare System, achieving a 100% adoption rate among employees in only one week, by speed training 20 staff members, ensuring a seamless transition on the roll-out day, minimizing any impact on the patients.
• Effectively processed, filled, and dispensed prescriptions to 70,000 patients with no supervision needed, and an error rate below 1%.
• Efficiently managed the pharmacy's drug take back bin program. Safely removing and disposing of 150 lbs of returned medications per month.
• Managed project to create a customer communication portal, including designing, managing contractors, implementation, and adoption, securing effective and standardized automated messaging service for patients to activate medication orders, increasing work center efficiency, and improving customer service by 25%.
• Coordinated with department leadership and third-party vendors to plan and execute the installation of 3 different pieces of Pharmacy Automation equipment to improve department workflow.
• Improved and maintained a workflow to efficiently process patient prescriptions while minimizing wait times to under 30 minutes utilizing the appropriate layout.
• Trained and certified competent 20 staff members in the use of pharmacy equipment and automation thus increasing department productivity and capability.
• Managed employee scheduling and physical access authorizations to the pharmacy by maintaining and updating a current access list and verifying all staff have exited the secure space by end of business daily to minimize theft threats.
• Controlled medication inventory and maintained stock supply for over 20,000 line items, ensured the removal of expired medication and reverse distribution to return money back to the budget and secure patient safety.

Pharmacy Technician Supervisor - U.S. Navy - Portsmouth, VA

(2017-05 - 2020-07)

• Led the daily operations of a 24 hour inpatient pharmacy, ensuring a proper supply of all medications so they could be delivered in a timely manner and maintained proper team schedule across four different shifts.
• Performed sterile compounding of approximately 75 IV's products to include chemo and hazardous products per day practicing aseptic technique
• Efficiently managed and re-stocked medications in all 83 of the hospital's Pyxis automated medication cabinets. Removed expired products and investigated discrepancies in the cabinet inventory.
• Operated automated pill pre-packing machine with little supervision creating over 200 pre-packs a day, and maintaining pre-packed drug information in a log book.
• Managed hospital automated medication dispenser project, coordinated with vendors and employees on 83 machine installations, data analysis to select medications for each machine based on unit specifications, inventory management and fulfillment.
• Trained, mentored, and updated employee records of all inpatient pharmacy staff members reaching 100% compliance rating for personnel training.
• Supervised the preparation of the pharmacy for inspection by the national accrediting body Joint Commission. Ensured all programs were within Joint Commission compliance to include infection control, patient safety, and daily operations. Resulted in 0 findings during the critical inspection.
• Awarded recognition for cumulative efforts in managing successful inpatient pharmacy team, executing process improvement, and exceeding senior leadership expectations.
• Oversaw the customer satisfaction and feedback program for the department, responding to 450 monthly customer comments and complaints in a timely and professional manner, maintaining customer satisfaction over 90%.

Pharmacy Technician - U.S. Navy - Yuma, AZ

(2014-10 - 2017-05)

• Trained and completed competencies in operating pharmacy related equipment and software three months ahead of training deadline, exceeding supervisor's expectation.
• Utilized pharmacy equipment to process prescriptions for 70,000 patients annually in a timely and professional manner, including initial data entry, packaging medication, dispensing medication, and providing education counseling to the patient as requested to ensure satisfaction and safe usage.
• Managed monthly clinic inspection program, documented infractions, and implemented corrective actions to ensure patient safety and that pharmacy policy compliance.
• Provided 140 hours of expert medical care, first aid, and BLS for local team members during operations and training events.
• Efficiently managed the pharmacy's drug take back bin program. Safely removing and disposing of 150 lbs of returned medications per month.
• Managed project to create a customer communication portal, including designing, managing contractors, implementation, and adoption, securing effective and standardized automated messaging service for patients to activate medication orders, increasing work center efficiency, and improving customer service by 25%.
• Coordinated with department leadership and third-party vendors to plan and execute the installation of 3 different pieces of Pharmacy Automation equipment to improve department workflow.
• Improved and maintained a workflow to efficiently process patient prescriptions while minimizing wait times to under 30 minutes utilizing the appropriate layout.
• Trained and certified competent 20 staff members in the use of pharmacy equipment and automation thus increasing department productivity and capability.
• Managed employee scheduling and physical access authorizations to the pharmacy by maintaining and updating a current access list and verifying all staff have exited the secure space by end of business daily to minimize theft threats.
• Controlled medication inventory and maintained stock supply for over 20,000 line items, ensured the removal of expired medication and reverse distribution to return money back to the budget and secure patient safety.
• Developed and implemented safety training with each unit before events to prevent unnecessary injury or disease. Efforts resulted in 0 casualties and 100% successful operations.
• Awarded recognition for efforts while executing duties as a pharmacy technician serving the local population and medical coverage provided to marine units.

Bachelor's degree - Cloud Computing - Western Governors University (2023-06)

Associate in Science (AS) - Information Technology - Purdue (2020-01 - 2022-01)

High school or equivalent - Culver military academy (2008-08 - 2012-06)

Some college