Sonia Harrison

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Veteran Pharmacy

Technician with expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders.

Certified Pharmacy Technician - Walmart - Dunnellon, Florida

(2004-04 - 2020-02)

• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
• Stocked, labeled and inventoried medication to keep accurate records.
• Reviewed and verified customer information and insurance provider information.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Collected co-payments or full payments from customers.

High School Diploma - Williston High School (2001-05)