Direct to Owner Account Sales Representative - Johnson Controls Inc. - VA, Richmond
(2024-06)
- Under specific direction is responsible for the sale of Johnson Controls service offerings to owners, primarily at the Director through Board levels
- Promote the Johnson Controls value proposition to building owners by providing technical solutions and operational expertise
- Builds and manages long term customer relationships/partnerships with target and managed accounts
- Responsible for customer satisfaction
- Positions renewable service agreements as the foundation of managed account relationships
- Performs the sales process to cultivate and manage long-term relationships and seeking out, qualifying and closing new sales opportunities
- Obtain and close sales on a monthly basis
- Seeks to expand the depth and breadth of Johnson Controls offerings within an account
- Sells the Johnson Controls offerings persuasively, persistently and confidently to building owners at the B to C levels while reaching optimal profit levels
- Focuses on improving the existing building to allow the building owner to achieve business objectives
- Manages ongoing, opportunities particularly focusing on selling services and retrofits
- Sells, renews and expands renewable service agreements, including multi-year agreements, to both new and existing customers
- Builds partnering relationships with the owner or owner representatives responsible for the decision-making process to drive the sale of Johnson Controls service offerings
- Actively listens, probes and identifies concerns
- Understands the customer's business and speaks their language
HVAC Service & Sales Manager - Automatic Climate - VA, Richmond
(2020-04 - 2024-06)
- Oversaw day-to-day service operations to ensure high-quality service delivery
- Managed scheduling and dispatching of technicians to optimize resource allocation
- Implemented training programs for new and existing technicians to enhance their sales skills and product knowledge
- Conducted regular training sessions and workshops to keep the team motivated and informed about new sales strategies and techniques
- Provided ongoing coaching and support to technicians, especially during challenging periods, to maintain high morale and performance levels
- Monitored team performance and offer constructive feedback to help technicians achieve their goals
- Collaborate with Senior Leadership to develop and execute new sales strategies aimed at increasing customer engagement and driving revenue
- Analyzed sales data and trends to identify opportunities for improvement and growth
- Maintained a 100% retention rate of technicians by fostering a supportive and empowering work environment
- Address any concerns or issues promptly to ensure team satisfaction and retention
- Oversaw CSR functions to ensure exceptional customer service and satisfaction
- Handle escalated customer inquiries and complaints professionally and efficiently
- Tracked and reported on key performance indicators (KPIs) related to service delivery, sales performance, and customer satisfaction
- Used data to make informed decisions and drive continuous improvement
HVAC-R Technician - Temperature Control Mechanical Service - VA, Ashland
(2018-06 - 2020-04)
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers
- Installed heating, air conditioning and ventilation equipment and tested for proper operation
- Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions
- Retained careful and thorough maintenance and repair records in case customers required future service
- Disassembled units, repaired broken components and restored to operating condition
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment
Maintenance Technician - Troy Design & Manufacturing Co. - MI, Plymouth
(2017-07 - 2018-06)
- Operated hand and power tools to complete repairs
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems
- Read and interpreted equipment and work orders to properly perform required maintenance services
- Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels
- Checked electrical components to identify defects and hazards and make necessary adjustments
- Maintained clear and safe workspace areas to meet OSHA standards
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline
- Inspected and maintained facilities to maximize cleanliness and support upkeep targets
- Followed instructions regarding duties and assignments for facility and machinery maintenance
- Completed assignments on-time and under budget
Operations Manager - Red Wing Shoe Company - VA, Fredericksburg
(2004-04 - 2017-07)
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Monitored employee performance and identified performance gaps for corrective action
- Trained and mentored associates to teach daily tasks and procedures
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Strengthened work flow productivity by hiring, managing and developing top talent
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities
- Managed inventory tracking and physical inventory counts to minimize loss
- Coordinated social media and marketing strategies to promote brand awareness and increase sales
MIT Program - Wawa - VA, Woodbridge
(2010-05 - 2011-04)
2nd full time job during this period. Hired into the Manager in training program.
- Facilities - cleaning bathrooms/parking lot
- Trash collection and disposal
- Inventory - Tracking, ordering and restocking/merchandizing
- Cash register - Mornings/overnight front counter associate
- Gas pump protocols
- Osha 10 training
Assistant Store Manager - Asylum Wake Skate & Snow - VA, Fredericksburg
(2002-07 - 2004-04)
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Monitored employee performance and identified performance gaps for corrective action
- Trained and mentored associates to teach daily tasks and procedures
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Strengthened work flow productivity by hiring, managing and developing top talent
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities
- Managed inventory tracking and physical inventory counts to minimize loss
- Coordinated social media and marketing strategies to promote brand awareness and increase sales
