Sean Hussey

I am a versatile, customer-focused hospitality professional with 8+ years' hands-on experience in food and beverage service at various establishments. I recently left roles in the IT field because I miss the connection I got through the hospitality industry and wanted to work more locally. While serving or preforming any other restaurant duty, I consistently demonstrate an extreme level of genuine hospitality and deliver a wonderful dining experience to guests.

I'm also exceptional at building rapport with guests to ensure recurring business and outstanding reviews. While working in these restaurants, I acquired culinary, hosting, bussing and operational experience as well as a demonstrated knowledge of various food and beverage ingredients to support knowledge of shifting menus and specials.

Client Advocate Level 2 - Absorb Software - Calgary, Alberta, Canada

(2022-10 - 2025-07)

• Worked with clients through Zendesk to guide clients in their Learning Management System design while resolving bugs and performance issues working in conjunction our software Development team.
• Was responsible for the communication and resolution of issues of our Enterprise and Elite clientele such as Sony, Gap, Trek, Uber and Airbnb, providing white-glove service and going above and beyond to ensure client satisfaction.
• Was apart of an industry leading support team that was instrumental in growing customer revenue 45% YoY in 2023. Also, helped onboard new Support agents and consistently worked to improve the overall product.
• Worked apart of an International team with offices in Tampa, Sydney, Dublin and Calgary, providing support 365 days a year

Server/Barback - Maxines On Shine - Orlando, FL

(2020-03 - 2022-10)

• Assisted with guest guest orders from my assigned tables entering their orders through a POS system.
• Helped the bartender by running dirty glasswear and restocking bar essentials.
• Demonstrated excellent customer service skills in all transactions by actively listening and having teamwork across my fellow servers and back of house operations.
• Showed the capability of multitasking between different positions in the restaurant during my shift while providing a fantastic guest experience.

Fine dining server - Casa Monica resort and spa - St. Augustine, FL

(2016-08 - 2020-03)

• Trained in fine dining etiquette, and standards.
• Experience in working large scale Banquet events such as weddings, parties and special events.
• Maintained proficient knowledge of menu items and daily specials; assisted diners with meal and beverage match selections.
• Knowledge of proper place settings and procedures as well as the steps of service.
• Maintained impeccable customer service to ensure guest' satisfaction and a terrific dining experience.

Server - Yellow Dog eats - Orlando, FL

(2014-05 - 2016-08)

• Greeted genuinely, hosted to tables, made recommendations took orders and served guests.
• Served menu items compliant with the established restaurant' standards.
• Maintained detailed knowledge of menu items to continually drive sales.
• Maintained a prepared and sanitary work area at all times.
• Worked in a fast paced serving environment and positively contributed to guests dining experiences.
• Paid close attention to quality, detail and while being deadline driven. I am passionate about food and service.
• Acquired loyal customers and received outstanding reviews.

Server - Fiddler's Green Irish Pub and Eatery - Orlando, FL

(2012-05 - 2014-05)

• Took orders, presented menus, explained specials, offered information, and made suggestions about menu items.
• Up-sold wines, liquors, and specials with professional appearance and mannerisms.
• Maintained clean and sanitary work areas and continually bussing my tables.
• Anticipated and fulfilled guest needs and requests.
• Followed proper plate presentation and garnished set up details.
• Served guests, prepared checks, and collected payment.
• Efficient in going above and beyond for customer service.

Associate in science - Marketing - University of Central Florida

Associates degree - Florida Atlantic University