Sales Analyst at EIMS
Company: EIMS
Years: January 2023 to Current
- Drive end-to-end net new business sales, managing customers through the software subscription sales process.
- Utilized data and analytics to identify target markets and understand customer needs.
- Used CRM software (HubSpot) in collaboration with Power BI to analyze customer trends and identify purchasing habits.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Identified pipelines, delivered demos, managed procurement processes, and drove adoption and/or expansion of solutions.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Sales and Marketing Analyst at Samsung Electronics America
Company: Samsung Electronics America
Years: February 2018 to December 2022
- Leveraged Share of Voice (SOV) to assess brand awareness on different marketing channels against competitors.
- Leveraged ROAS reports through Tableau to measure efficacy of a digital advertising campaign.
- Gathered, disseminated, and presented analysis of competitors.
- Implemented and applied standard competitive data collection processes used by sales, operations, and finance.
- Utilize analytics software such as Zoho and Tableau to identify trends for high-opportunity store locations, implementing improvements that boosted sales by 17% yearly.
- Successfully interpret data to identify key metrics and draw conclusions and propose solutions to improve efficiencies, leading to a 15% reduction in operating costs.
- Leverage root cause analysis (RCA) strategy to identify sales challenges and create actionable items which increased company market share within territory by 5% in Q3 of 2022.
- Consistently and profitably met new sales quotas through expert management and leadership of the sales team, increasing overall sales by 20% each quarter.
- Use approved training materials to design and develop customized training presentations which increased employee product knowledge leading to a 5% increase in product recommendations each quarter.
Lead Sales Consultant at Mosaic North America
Company: Mosaic North America
Years: February 2013 to February 2018
- Monitored and analyzed service after sale and implemented quick and effective problem resolutions.
- Analyzed quarterly and YOY business growth reports through Tableau to identify areas of opportunity and optimization.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through networking, marketing, and prospective database leads.
- Conducted quarterly and bi-annal business reviews with employees to identify strengths and measure performance against established KPIs.
- Conducted advanced sales training aimed at improving employee active listening skills when engaging in customer-facing activities which resulted in an increase of NPS Score from 70 to 85.
- Collaborated with sales teams and marketing department to promote new products and services; attended various events, webinars, and workshops.
- Developed effective training and coaching strategies to help employees with professional development and advancement opportunities which resulted in 3 employees advancing to management positions.
B2B Account Manager at UBM Channel
Company: UBM Channel
Years: May 2011 to February 2013
- Increased ROI of client accounts by 28%, resulting in incremental upsell opportunities worth $700k.
- Analyzed indicator reports to effectively target passive partners and convert them into active purchasing partner, which resulted in a 20% revenue increase in Q3 of 2012Recognizes as top account manager for company in 2012.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborating with key decision makers to uncover additional sales opportunities which resulted in revenue increase of 11% YOY.
- Leveraged Salesforce CRM to maintain accurate client records, keeping track of any contract updates and renewals.
- Prepared sales presentations for clients showing success and credibility of products.
Supervisor at Southern Connections Call Center
Company: Southern Connections Call Center
Years: August 2009 to May 2011
- Analyzed metrics to identify optimization opportunities, eventually leading to noticeable 6% revenue growth.
- Collected, arranged, and input information into CRM system.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed advance call training program and provided monthly caller evaluations to improve caller efficiency, increasing performance by 20%.
