Quality Assurance and Business Analyst
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Experienced Software Quality Assurance Analyst with 20+ years of dealing with testing and support in both desktop and web-based environments. Analyzed development applications to isolate and resolve errors and defects through cooperation with development and technical support teams. Dedicated to quality assurance services through exceptional communication, prompt and precise diagnosis and eff ective solutions.
Expertise knowledge on all phases of Software Development Life Cycle (SDLC), Software Testing Life Cycle via various Project Management Frameworks such as Waterfall, Agile and Scrum methodologies.
Strong skill in backend testing using SQL queries in Oracle.
Experience in Bug Tracking and reporting using HP Quality Center (ALM) and JIRA.
Experience in writing Test Plans, defining Test Cases, developing and maintaining test scripts, analyzing the results of scripts, interaction with developers in fixing errors.
Intercontinental Exchange (NYSE) | Atlanta, GA
● Investigated and documented issues through log review, evidence gathering, and structured analysis.
● Prepared detailed reports outlining findings, risks, and recommended resolutions.
● Maintained organized documentation, test cases, and audit-ready records.
● Coordinated with multiple departments to resolve issues and ensure compliance with standards.
● Managed issue tracking and case workflows using JIRA.
● Supported Agile/Scrum processes requiring clear communication and procedural accuracy.
The Home Depot Inc. | Atlanta, GA
● Analyzed data and prepared reports supporting operational and compliance decisions.
● Identified process gaps and recommended improvements aligned with organizational standards.
● Documented findings, system behaviors, and recommended actions in structured formats.
● Collaborated with stakeholders to interpret requirements and ensure accurate implementation.
Oracle | Atlanta, GA
● Led teams responsible for reviewing, documenting, and validating software used in regulated industries.
● Oversaw documentation, testing, and verification processes to ensure compliance with industry standards.
● Managed workflows involving issue identification, evidence gathering, documentation, and resolution.
● Produced detailed reports and maintained organized records for audits and cross-departmental communication.
