Selena Olson

Promoted Costco memberships by articulating benefits to prospective customers, achieving consistent sales and renewal goals Trained and collaborated with team members to support front-end operations and merchandising tasks in a high-volume warehouse Delivered high-quality customer service by resolving member inquiries, ensuring transaction accuracy, and maintaining efficiency

Membership Marketer, Stocker, Front-End Assistant - Costco Wholesale Corp - Champaign, IL

(2020-08)

• Promoted Costco memberships by articulating benefits to prospective customers, achieving consistent sales and renewal goals
• Trained and collaborated with team members to support front-end operations and merchandising tasks in a high-volume warehouse
• Delivered high-quality customer service by resolving member inquiries, ensuring transaction accuracy, and maintaining efficiency
• Adapted to new responsibilities across departments to meet operational needs and maintain member satisfaction

Sales & Marketing Intern - State Farm - Champaign, IL

(2025-06 - 2025-08)

• Processed insurance claims and resolved customer inquiries to ensure timely service
• Served as the primary point of contact for incoming phone calls, scheduling appointments, answering client questions, and directing calls to the appropriate agent
• Conducted outbound outreach via calls, texts, and emails to potential leads, strengthening the agency's sales pipeline and follow-up process

Usher - St. Patrick Catholic Church - Champaign, IL

(2023-08 - 2023-12)

• Welcomed and guided patrons during services, ensuring a positive and organized environment
• Accurately counted and recorded attendance for each service to support church reporting and planning

Bachelor of Science - Advertising - University of Illinois at Urbana-Champaign (2025-05)

Associate of Arts - General Education - Parkland College