Senthilkumar Balakrishnan

Empathetic, client-focused Counseling Psychology Professional with a Master's degree in Counseling Psychology and 11+ years of progressive experience in human services, client advisement, behavioral risk assessment, and crisis resolution. Adept at applying psychological principles, active listening, and conflict mediation to evaluate individual needs and facilitate goal-oriented action plans. Proven track record of managing complex client cases, navigating high-stress interpersonal dynamics, and maintaining strict regulatory compliance.

Seeking to leverage advanced behavioral assessment skills and extensive relationship management experience in a Counseling, Behavioral Health, or Case Management role.

Advanced Tax Preparer Volunteer at Campaign for Working Families (VITA) (2026-05 – 2026-08)

• Logged 45 service hours providing client-centered tax assistance, conducting detailed intake evaluations, and managing sensitive personal information.
• Applied de-escalation and active listening techniques to guide diverse clients through high-stress financial assessments under regulatory standards.

Relationship Manager at ICICI Bank Ltd (2022-02 – 2025-05)

• Conducted in-depth consultations with diverse clients to assess unique behavioral and lifestyle needs, mitigating anxiety surrounding high-stakes decisions.
• Utilized active listening and empathetic problem-solving strategies to mediate intense client escalations and resolve interpersonal conflicts.
• Evaluated client risk factors and decision-making patterns to deliver individualized guidance and actionable recovery options.

Assistant Manager (Retail Lending) at Bajaj Finance Limited (2020-02 – 2022-01)

• Facilitated client-centered intake sessions, tailoring solutions to individual circumstances while operating under strict regulatory guidelines.
• Analyzed applicant behavioral tendencies and personal documentation to streamline intake evaluations and optimize client satisfaction.

Relationship Partner at Yes Bank Limited (2018-12 – 2020-02)

• Built rapport and trusting, long-term relationships with individuals from varied cultural and socioeconomic backgrounds.
• Applied de-escalation techniques to handle sensitive client inquiries, ensuring clear communication during high-stress scenarios.

Deputy Manager (Asset Finance) at IndusInd Bank Limited (2017-11 – 2018-12)

• Managed individual client case files, assessing cognitive readiness, decision-making capabilities, and financial stress factors.
• Maintained meticulous case documentation and record-keeping protocols to ensure quality assurance and policy compliance.

Finance Executive at Toyota Financial Services (2015-11 – 2017-10)

• Delivered personalized consultation to individuals, breaking down complex processes into accessible, reassuring language.
• Managed client satisfaction metrics by delivering prompt, empathetic crisis support and resolving service-related grievances.

Consumer Finance Executive at ICICI Bank Ltd (2014-01 – 2015-08)

• Executed end-to-end client intake and onboarding procedures, establishing a foundation of trust, empathy, and active listening.
• Maintained 100% accuracy in confidential client records and data management in compliance with institutional standards.

Master of Science (M.Sc.) in Counseling Psychology – University of Madras (IDE) (2022 – 2024)

Master of Business Administration (MBA) in Finance & Marketing – DMI College of Engineering (2011 – 2013)

Bachelor of Science (B.Sc.) in Information Systems Management – SRM Arts & Science College (2008 – 2011)