Serena Malone

An independent and highly self-motivated cyber security student seeking internship and work opportunities in the Information Technology fields.

MSR (Consumer Loans) - Navy Federal Credit Union - United States

(2025-07)

• Loan officer
• Remote
• Troubleshooting
• Ticket entering

Member Service Representative - TEKsystems - United States

(2025-07)

• MSR (Consumer Loans)

Front Desk Officer - Front Desk

(2019-03 - 2025-02)

• Delivering Packages
• Monitoring CCTV cameras
• Writing daily reports
• Screening and escorting guests
• Assisting Residences
• Scanning, Printing, Faxing documents
• Fixing basic technical problems in the office

Cyber Pre-Apprenticeship - Peregrine - Remote

(2023-11 - 2024-04)

Pre-apprenticeship students will work with subject matter experts from Peregrine and gradually move through several stages of guided support.

Apprentice - Peregrine - Remote

(2023-11 - 2024-04)

Pre-apprenticeship students will work with subject matter experts from Peregrine and gradually move through several stages of guided support.

Front Desk Security Officer - Westin Residency - Virginia Beach, VA

(2019-03 - 2019-03)

• Delivering Packages
• Monitoring CCTV cameras
• Writing daily reports
• Screening and escorting guests
• Assisting Residences
• Scanning, Printing, Faxing documents
• Fixing basic technical problems in the office

Security Officer - Admiral Security Services

(2018-08 - 2018-08)

Medical Screener - Octapharma - Norfolk, VA

(2017-01 - 2017-01)

Salesperson - Farm Fresh

(2015-09 - 2016-09)

• Enters purchases into cash register to calculate total purchase price
• Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure
• Counts money, gives change and issues receipt for funds received
• Calculates discounts or references; requests customer identification for certain discounts and receipts as required
• Maintains sufficient amounts of change in cash drawer
• Balances cash drawer and receipts; documents discrepancies
• Trains new cashiers
• Assists customers in locating specific items
• Keeps register area neat and stocked with necessary supplies
• Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner

Sales Associate Cashier - Farm Fresh

(2015-09 - 2016-09)

• Enters purchases into cash register to calculate total purchase price
• Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure
• Counts money, gives change and issues receipt for funds received
• Calculates discounts or references; requests customer identification for certain discounts and receipts as required
• Maintains sufficient amounts of change in cash drawer
• Balances cash drawer and receipts; documents discrepancies
• Trains new cashiers
• Assists customers in locating specific items
• Keeps register area neat and stocked with necessary supplies
• Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner

Sales Associate Dairy - Kroger - Dawsonville, GA

(2015-02 - 2015-05)

• Customer Service
• Cleaning Shelves and Backroom
• Stocking Cases
• Conditioning
• Unloading Trucks
• Breaking down back stock

Sales Associate - Wal Mart - Dahlonega, GA

(2014-11 - 2014-11)

• Replenish Shelves
• Making sure dairy and frozen products are fresh
• Answering customer questions pertaining to department
• Assist customers in a friendly and courteous manner

Crew Member - McDonald's Corporation - Dahlonega, GA

(2014-09 - 2014-09)

Received customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bills.

• Prepared food items such as hamburgers as per the established standards
• Adhered to the quality and work standards of the chain
• Maintained the equipment, such as oven and grill, in proper condition
• Maintained cleanliness in the work stations
• Assisted the other staff members in taking orders
• Analyzed customer complaints and feedback for constant improvements

Custodian - McDonald's Corporation

(2013-01 - 2013-05)

• Cleaning
• Conducting Minor Repairs
• Customer Service
• Disinfecting
• Documenting Completed Tasks
• Evaluating Cleaning Products
• Following Directions
• Garbage Disposal

Associate - Cyber Security and Information Technologies - Tidewater Community College (2019-08 - 2025-12)

High School Diploma - Vet Med - Mountain Education Center (2007-01 - 2012-12)

Commonwealth Cyber Initiative (CCI)