Clinic Manager (Operations & Workforce Lead) - Rapid Health Restoration System
(2021-07)
- Oversee daily workforce operations, including staff scheduling, resource allocation, and workflow optimization
- Monitor KPIs and performance metrics to improve operational efficiency and service delivery
- Coordinate with medical staff and administrative teams to align staffing with patient demand
- Streamline processes to reduce wait times and improve client satisfaction
- Manage full client lifecycle while ensuring proper staffing coverage and service quality
- Train and support team members to enhance productivity and performance
Patient Scheduler / Healthcare Administrator - Memorial Hospital
(2021-02 - 2021-07)
- Managed high-volume scheduling and workforce coordination in a fast-paced healthcare environment
- Verified insurance and secured authorizations to ensure operational efficiency
- Collaborated with providers to optimize scheduling and patient flow
- Maintained accurate records and ensured compliance with organizational standards
Customer Service Representative - Maximus
(2020-02 - 2020-10)
- Handled high call volumes while maintaining a 97% quality score
- Resolved complex customer issues and escalations efficiently
- Documented interactions and tracked performance metrics
Property Assistant Manager / Airbnb Host - Affinity
(2018-10 - 2020-01)
- Managed scheduling, bookings, and resource allocation for property operations
- Optimized occupancy through strategic planning and pricing
- Handled end-to-end client communication and issue resolution
Front Desk Agent - Marriott
(2017-08 - 2018-10)
- Coordinated guest check-ins, reservations, and scheduling logistics
- Resolved guest concerns to maintain high satisfaction levels
- Supported daily operational workflows
Inbound Collection Specialist - BMW Financial Services
(2014-10 - 2017-08)
- Managed client accounts and negotiated payment plans
- Tracked performance metrics and maintained compliance
- Built strong client relationships while meeting operational goals
Leasing Consultant - T&R Properties
(2012-01 - 2014-10)
- Coordinated leasing activities and managed scheduling for property tours
- Maintained high occupancy rates through effective client engagement
- Supported property operations and administrative functions
