Amber Rose

To obtain employment in a challenging position utilizing my extensive work history and education, where I can continue to grow and pursue my career goals. Authorized to work in the US for any employer

Benefits Specialist/certified pharmacy technician at Asembia Pharmacy (2023-04 – Present)

Primary responsibilities include strict time management, HIPAA accountability, prior authorizations, obtaining pharmacy and medical coverages and relaying them in a concise and professional manner. Maintaining accounts, interpreting and inputting referrals and prescriptions. Professional communication with prescribers, patients and insurance companies.

Certified Pharmacy Technician (CPhT) at Ben's Family Pharmacy (2021-12 – 2023-03)

Job duties include: preparing infusions in a sterile environment, compounding medications, assisting the pharmacist, providing an excellent customer service experience, inputting prescriptions, filling medication orders, inventory control and ordering medications.

Certified Pharmacy Technician (CPhT) at Professional pharmacy (2021-04 – 2021-12)

Job duties include: running the hospice side of the pharmacy. Maintaining patient records, inputting and filling all prescriptions in vials or bubble packs. Assisting the pharmacist in any way possible. Providing excellent customer service to patients and medical professionals. Compounding all necessary medications.

Certified Pharmacy Technician at The Medicine Shoppe (2020-02 – 2021-04)

• 40 hours/week
• Accurate data entry
• Filling and compounding medications
• Assisting the Pharmacist
• Maintaining accurate inventory
• Troubleshooting failed insurance claims
• Ensuring a personalized exceptional customer experience

Licensed Insurance Agent at Progressive (2019-09 – 2020-02)

• 40 hours per week
• Licensed in 22 states
• Provide excellent customer service
• Call center environment
• Multi-tasking and proficient computer skills
• closing sales
• working as a team player

Insurance Authorization Specialist at Smart Choice MRI (2019-07 – 2019-09)

• Primary duty to obtain insurance authorizations for procedures/MRI's
• Provide excellent customer service
• multi-tasking
• Prompt resolution and communication with providers and patients
• utilizing excellent computer skills
• Maintaining a HIPAA protected work environment

Pharmacy/Medical Billing Representative at Medi-Share/Christian Care Ministry (2018-09 – 2019-05)

• 40 hours per week
• Assisting providers and members with pharmacy and medical bill processing questions.
• Providing details regarding billing provisions, medical and pharmacy benefits, and providing excellent customer service.
• Researching available patient assistance options and advising on deductible information.
• Ensuring a Kingdom Class Experience for the customer with every interaction.

Certified Pharmacy Technician at Genoa Healthcare (2015-12 – 2018-09)

• 40 hours per week
• Providing an excellent customer experience
• Accurate data entry
• Insurance claims adjudication/billing
• Maintaining strict PHI adherence
• Assisting the Pharmacist
• Filling Pyxis machines, personalized Dispill packs and Bubble packs
• Running the Patient Assistance Program

Certified Pharmacy Technician at AHSPharmstat (2015-07 – 2015-12)

• 40 hours per week
• Assisting the Pharmacist
• Accurate data entry
• Filling medications
• Customer service within a mental health institution
• Troubleshooting failed claims

Supervisor/Certified Pharmacy Technician at Pharmacy Helpdesk Support (2014-04 – 2015-07)

• 40 hours per week
• Supervising a team of 18 agents
• Approving payroll
• Providing great customer service
• Processing refills and processing insurance claims
• Troubleshooting failed claims
• Accurate data entry
• Adding payment methods
• Account management
• Maintaining phone etiquette and diffusing angry patients

Account Manager at Interim Healthcare (2011-02 – 2012-10)

• 40 hours per week
• Providing excellent care to patients and assisting them with daily living activities
• Assisting with daily living activities including: cleaning, meal preparation, bathing and dressing
• Running errands and being responsible for their money
• Multitasking while always putting the patient first

Account Manager/Customer Service at Xerox/ACS (2009-06 – 2011-01)

• 40 hours per week
• Maintain and make changes to customer accounts
• Providing excellent troubleshooting in warranted situations
• Upholding an impressive tone and voice when speaking with customers
• Providing floor support to assist other colleagues

Senior Certified Pharmacy Technician (CPhT) at Walgreens (2005-01 – 2008-04)

• 40 hours + per week
• Accurate data entry of prescriptions and patient information
• Providing elite customer service that was friendly and prompt
• Creating the technician schedules
• Overseeing up to 8 employees
• Maintaining all pharmacy paperwork in accordance with Federal and State Laws

Associate in Pharmacy Technician – Intellitec Medical Institute (2003-01 – 2004-01)