Seth Martinez

IT support professional with 1 year hands-on experience assisting users with account access, password resets, and technical troubleshooting. Former professional Atlanta United soccer player who brings discipline, teamwork, coachability, and the ability to perform under pressure. Offers additional experience in Active Directory, access management, and enterprise IT operations through internships and hands-on lab work.

IT Help Desk Intern at Kennesaw State University (2025-01 – 2025-06)

• Utilized Active Directory to manage user accounts, reset passwords, and unlock accounts in compliance with security policies
• Performed basic network troubleshooting to verify connectivity, review IP configurations, and diagnose DNS or network access issues.
• Logged and tracked support requests to maintain accurate records and support consistent follow-up.
• Triaged incoming support tickets, prioritizing based on urgency and escalating complex issues to Tier 2/3 teams when necessary.

IT Support Intern at CoSurge CPA Firm (2025-10 – 2026-04)

• Supported new employee onboarding by creating user accounts, configuring workstations, and confirming access to required resources.
• Reviewed and adjusted user permissions during onboarding and role changes, aligning access levels with least privilege best practices to reduce security exposure
• Troubleshoot slow computers and unresponsive applications by checking system performance and applying basic fixes.
• Documented troubleshooting steps and resolutions in a ticketing system

Associates in Business Administration – Georgia Highlands College (2026-12)