Sha-Teek Betts

Computer Information Systems student with hands-on experience in machine learning, database design, and software development. Strong background in dispatch operations coordination and real-time systems management, with over a decade of experience optimizing logistics, improving response times, and enhancing customer service delivery. Recognized for analytical thinking, technical proficiency, and the ability to perform effectively in a fast-paced, team-oriented environment.

Manager - Limo Seven Transportation - Brooklyn, NY

(2017-11 - 2026-02)

Lead large-scale dispatch operations for a high-volume transportation network, supervising 168 drivers and optimizing fleet performance through real-time data analysis. Manage corporate travel, Administration for Children's Services (ACS), and New York City Metropolitan Transportation Authority (MTA) Access-A-Ride contracts while ensuring efficient, compliant, and on-time service delivery.

• Develop and oversee driver schedules and route assignments to maximize operational efficiency.
• Leverage real-time traffic and operational data to minimize delays and improve fleet efficiency.
• Act as primary liaison between drivers, clients, and internal teams to resolve issues and maintain seamless service reliability.

Advanced from MTA ACS Dispatcher to Dispatch Supervisor - Corporation Transportation Group - New York, NY

(2010-09 - 2017-11)

Directed high-volume daily dispatch operations for a large transportation network, coordinating drivers, schedules, and logistics to ensure efficient service delivery. Maintained system accuracy and operational continuity in a fast-paced, real-time environment.

• Coordinated driver assignments and monitored route performance to ensure timely and efficient service execution.
• Maintained dispatch systems and entered detailed trip data to support operational accuracy and reporting.
• Communicated real-time traffic updates and logistical guidance to drivers, improving route efficiency and safety.

Seasonal Highway Maintenance Worker - NYC Department of Transportation - New York, NY

(2009-02 - 2010-09)

Supported roadway safety and infrastructure maintenance through field operations, debris removal, and drainage system management. Contributed to maintaining safe travel conditions across high-traffic public roadway.

• Removed roadway debris and maintained drainage systems to prevent hazards and flooding.
• Performed roadside landscaping and vegetation control to maintain visibility and safety standards.
• Assisted in routine maintenance operations to ensure compliance with public safety regulations.

Flagger - Virginia Department of Transportation - Lynchburg, VA

(2003-03 - 2009-02)

Ensured motorist and worker safety in active construction zones by directing traffic flow and maintaining secure work perimeters.

• Directed vehicular traffic around construction and maintenance areas to minimize risk and congestion.

Associate of Science - Computer Information Systems - POST UNIVERSITY (2020 - 2022)