Shabnam Sherzai

Detail-oriented healthcare and administrative professional with 4+ years of experience in pharmacy support, patient care, and recruiting. Skilled in medication reconciliation, insurance coordination, and high-volume client interaction. Proven ability to manage data accurately and provide excellent customer service. Seeking a healthcare or administrative role where I can contribute to patient care and operational efficiency.

Pharmacy Benefits Specialist at SelectHealth (2024 – 2025)

• Performed medication reconciliation and collaborated with healthcare providers to resolve discrepancies
• Handled high-volume patient inquiries regarding prescriptions, insurance, and medication use
• Maintained accurate records using CRM and healthcare systems
• Improved customer satisfaction through clear communication and problem resolution

HR Recruiter at Real Recruitment Solutions (2022 – 2024)

• Reviewed 100+ resumes weekly to identify qualified candidates
• Conducted high-volume phone interviews and coordinated hiring processes
• Managed scheduling and candidate communications efficiently
• Maintained organized recruiting data and tracking systems

Optician at Walmart (2021 – 2022)

• Provided customer service and assisted patients with eyewear selection
• Supported daily operations and maintained accurate records