Shade Moore

I am currently enrolled in Google Data Analytics and Python Course. I am looking to apply my courses to real world problems and workplace to advance my knowledge. I have a year of experience working remote.

Communication Specialist - American Academy of Nurse Practitioners Certification Program - Remote

(2025-07 - 2025-08)

• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a increase in customer satisfaction ratings
• Developed deep product knowledge to effectively address customer questions and concerns
• Assisted customers with placing orders, tracking shipments, processing returns, and handling billing inquiries
• Collaborated with cross-functional teams to resolve complex customer issues and ensure timely resolution
• Maintained accurate records of all customer interactions using CRM software
• Identified trends in customer feedback and communicated insights to the product development team for continuous improvement efforts
• Proactively reached out to customers who had unresolved issues or expressed dissatisfaction to provide personalized support and regain their trust
• Contributed to the creation of comprehensive training materials for new hires on company products, policies, and procedures
• Participated in ongoing training sessions to stay updated on product features, industry trends, and best practices in customer service
• Recognized as a top performer within the team based on consistently meeting or exceeding key performance metrics such as average handle time (AHT) and first call resolution (FCR)
• Assisted in the implementation of new systems or tools aimed at improving efficiency in the customer care department

Administrative Assistant - American Academy of Nurse Practitioner - Austin, TX

(2022-03 - 2025-07)

• General office administration including faxing, filing, scheduling and placing orders
• Utilized Microsoft Office Suite
• Coordinated meetings for Person and teams
• Answered multiple phone lines
• Managed records for department, location and office
• Provided excellent customer service
• Checked and processed client account information
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Implemented an electronic document management system that improved efficiency by reducing paper usage by XX%
• Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
• Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
• Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
• Collaborated with cross-functional teams on special projects/initiatives such as process improvement initiatives or system implementations/upgrades
• Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations

Receptionist - West Oaks Rehab - Austin, TX

(2022-01 - 2022-03)

• Create and modify company documents for hiring process.
• Assist in handling documents during new employment or reissued period
• Answer phone
• Educate staff, visitors and residents Covid-19 Prescreening and precautions.
• Assist HR Director with office operations.
• Scheduling

Pre-K Lead Teacher - Kyle's Bright Beginnings Learning Center - San Marcos, TX

(2019-01 - 2021-01)

Sales Associate - Journey

(2018-08 - 2019-06)

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.

Crewmember - Raising Canes - Lubbock, TX

(2018-08 - 2019-05)

• Worked the cash register
• Performed various administrative tasks
• Communicated with customers
• Helped customers with orders
• Restocked items
• Maintained a positive attitude
• Maintained quality control
• Worked in a high pressure environment

Receptionist - Five Star Lawn - Lubbock, TX

(2018-08 - 2019-05)

• Inbound and outbound calls
• Operated office equipment (copier, fax and etc)
• Schedule
• Handled the process of accounts
• Interact with clients of different scales
• Fast and responsive problem solving
• Microsoft software development and set up

Babysitting - OwnLocal - Lubbock, TX

(2017-01 - 2018-01)

• Playing with children.
• Doing simple meal or snack prep and clearing the dishes.
• Cleaning up play areas.
• Changing diapers.
• Helping with potty training.
• Preparing bottles or baby food.
• Getting kids ready for bed.

Bachelor's degree - Environmental Science; A focus study in industrial and organizational psychology - University of Phoenix-Online Campus (2026-07)

High school diploma - Monterey High School