Certified Pharmacy Technician at Accompany Health (2025-04 – Present)
Provide compassionate, patient-centered support through high-volume inbound and outbound calls, addressing patient requests, questions, and needs.
- Conduct patient outreach related to HEDIS medication measures and assessments, helping patients understand medication-related needs and next steps.
- Advocate for patients by coordinating refill needs with pharmacies and supporting pharmacy-transfer requests to improve convenience and continuity of service.
- Communicate clinical and medication education clearly and professionally while maintaining confidentiality and accuracy.
- Document and manage patient interactions while balancing multiple requests and service needs.
Pharmacy Inventory Specialist at CVS Pharmacy (2014-01 – 2025-04)
Delivered consistent customer service in person and by phone, resolving questions and helping patients navigate pharmacy services and refill options.
- Conducted proactive patient outreach through the Patient Care Queue, educating patients on refill adherence, 90-day supplies, ReadyFill, ScriptSync, delivery options, and other services.
- Reviewed prescriptions and refill requests for completeness and accuracy and supported pharmacists with daily prescription workflow.
- Transmitted insurance claims and reconciled EOBs, identifying and resolving discrepancies while maintaining accurate records.
- Identified workflow opportunities and developed strategies to improve pharmacy efficiency and day-to-day operations.
- Trained new pharmacy staff on procedures, customer service expectations, and workplace standards.
- Maintained compliance with safety, confidentiality, and pharmacy requirements while handling sensitive patient information.
- Collaborated with pharmacists and pharmacy staff to address patient needs involving medication information, dosage requirements, contraindications, side effects, storage, and expiration dates.
- Monitored orders and inventory records, conducted physical counts, investigated discrepancies, coordinated purchasing, and processed purchase orders, invoices, and credit memos.
- Resolved inventory issues by rotating stock, removing expired or damaged products, and coordinating returns with vendors.
Shift Supervisor at CVS Pharmacy (2007-01 – 2014-01)
Managed daily workflow and staff coverage to support consistent customer service and operational needs.
- Handled customer questions and complaints, working with management and team members to resolve problems.
- Supported store operations, cash handling, balancing registers, bank deposits, and adherence to company policies.
- Trained new employees and reinforced procedures and performance expectations.
- Assisted management with daily operations, service standards, quality expectations, and production goals.
