Skills
Software
Microsoft Office Suite, Google Workspace, Final Touch Film Editor, E-Commerce Management, MacPractice, Medical Billing, Canva Adobe Suite .
Hardware
Apple computing systems, Microsoft computing systems, and VoIP–Polycom phones.
Interpersonal
Intermediate Spanish, High-Level Communication. Great at customer sentiment control leveraging de-escalation tactics to solve tense moments.
Certifications
First-aid, CPR, Mental Health First Aid (adults, adolescents).
Work Experience
Girls for Gender Equity, Brooklyn, New York United States
Youth Organizer/ Collaborator- National Agenda for Black Girls
Marketing and Storytelling Fellow
02/2021 - 07/2022
01/2024 - 06/2024
- Write op-eds and written correspondence for both internal and external use.
- Designed and Created graphics for social media and personal correspondence.
- Conduct mixed research for both internal and external use.
- Host forums on various platforms in both virtual and community spaces.
- Support and coordinate member leaders and staff to facilitate workshops.
- Generate content for Social Media platforms.
- Integration of members into campaign and base-building work, and logistics coordination.
- Support leaders in actively participating in coalition spaces.
- Advocacy and Referrals – Provide referrals for members to community resources and service providers as needed.
- Create engaging content that is informative and entertaining.
Sonder Hospitality, New York NY, New York United States
Front Desk Hospitality Agent
12/2022 - 03/2024
ABGR Studio, Brooklyn, New York United States
Executive Secretary to Producer
07/2021 - 12/2021
- The primary source of contact for customer inquiries on booking or renting the studio.
- Managed Calendly, ICal, and Google calendars for engineers, artists, and managers.
- Managed studio social media and content uploads.
- Followed up with customers after their sessions to retain positive sentiment and increase studio profits.
Kidding Around Toys, New York NY, New York United States
Key Holder
07/2018 - 05/2021
- Served as a Sales Associate and assumed the role of Manager without leadership.
- Responsible for cashiering duties, scheduling, customer service, administration, and overall operations of the establishment.
- Significantly decreased office expenditures by implementing needed controls on supply stock and standardizing ordering procedures.
- Maintain up-to-date knowledge of all products, pricing, and local competition.
- Updating window displays according to the company's guidelines.
Plato Learning- Camp Half-Blood, Brooklyn, New York United States
Head Councilor- House of Ares
06/2019 - 08/2020
- Plan and oversee camper activities including arts and crafts, and dramatics, and work one-on-one with campers.
- Ensure camper safety and monitor their activities.
- Set up and ensure recreation equipment is secure and stored properly.
- Supervise campers during meals.
- Organize and instruct campers in daily routines and cleanup tasks.
- Follow safety and emergency procedures and guidelines.
- Guide and teach various outdoor activities (combat training, quest, siege/ hero training).
Romeo Hunte New York, New York NY, New York United States
Personal Assistant to Lead Designer/CEO
10/2017 - 08/2019
- Assisted the Chief Executive Official. Tasks included calendar management, email management, high-level client communication, event planning, and other essential tasks.
- Managed HR operations for various departments including hiring, training and development, and merchandising.
- Facilitated weekly employee orientation and open enrollment for regular and union employees.
- Organized and helped maintain all internal documents.
- Supervised others and acted as a liaison between other departments of the company.
- Assisted in booking venues for New York Fashion Week.
- Emailed and set up appointments with retail buyers of high-end luxury stores.
- Managed and coordinated with stylist pull and/or editors' desk-side appointments.
Veronica's Kitchen , New York NY, New York United States
Front End Manager
08/2011 - 09/2018
- Point of Contact for customer takeaway and catering orders.
- Supervised and coordinated daily operations of the front-end team, ensuring smooth and efficient workflow.
- Trained and mentored new front-end staff, guiding best practices and company policies.
- Managed cash registers, reconciled daily receipts, and ensured accurate financial transactions.
- Developed and implemented strategies to enhance customer service and improve satisfaction scores.
- Resolved customer complaints and issues promptly, maintaining a high level of customer service excellence.
- Monitored front-end inventory levels, ensuring adequate supplies and timely reordering.
- Scheduled and organized front-end staff shifts to meet business needs and optimize labor costs.
- Conducted regular team meetings to communicate goals, address concerns, and recognize outstanding performance
Education
John Jay College of Criminal Justice New York NY, New York United States
Bachelor of Arts Degree in Criminology
2015 - 2019Activities
Saint Aloysius Youth Founder/ Group President/ Event Planner (Spring 2014- 2018)
Saint Aloysius Parish Council Secretary (Fall 2017- Present)
Alpha Delta Omega Multicultural Sorority Founder/President (Spring 2020- Present)
