Customer Service Representative at RDI Corporation (2022-09 – 2024-02)
- Managed inbound calls for the YETI Sales campaign, providing personalized service to clients
- Created custom orders tailored to the specific needs, ensuring satisfaction and loyalty
- Resolved order issues promptly and effectively, maintaining a high level of customer satisfaction
- Assisted customers in finding desired items and explaining the sales process; from facilitating account creation to processing payment
Customer Service Representative at Cigna (2021-09 – 2022-07)
- Managed a high volume of incoming phone calls related to specialty medications and insurance inquiries, providing accurate and helpful information to patients
- Scheduled medication deliveries for patients and addressed all questions and concerns they had regarding their medications
- Delivered outstanding customer service, advocating for patients to ensure they receive the support they need
- Demonstrated strong time management skills and professionalism in handling patient inquiries and requests
Customer Service Representative at Accredo Health Group (2014-09 – 2018-07)
- Assisted members in scheduling the delivery of prescriptions, ensuring timely and convenient access to specialty medications
- Conducted inbound and outbound calls to patients and physician offices, guiding them through the mail-order shipping process for specialty medications
- Triaged billing issues and routed them to the relevant department for front-end processing, ensuring efficient workflow and accurate handling
