Shamar Branch

Reliable and responsible professional with strong time management, problem-solving, and customer service skills, ready to contribute as a Ramp Service Agent. Experienced in teamwork, safety procedures compliance, and handling physical tasks efficiently. Committed to supporting operational efficiency and building positive client relationships.

Sales Associate - Champs Sports - Brooklyn, NY

(2022-12)

• Assisted customers with product selection to ensure customer satisfaction
• Performed sales floor work, such as greeting and assisting customers, stocking shelves, and taking inventory
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously

Package Handler - FedEx - Brooklyn, NY

(2024-11 - 2025-06)

• Demonstrated ability to lift up to 75 pounds safely and repeatedly
• Loaded and unloaded packages from trucks, consistently meeting deadlines
• Followed all safety regulations and procedures when handling packages
• Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work

Security Officer - FJC Security Services - Brooklyn, NY

(2025-01 - 2025-05)

• Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner
• Patrolled premises regularly to maintain order and establish security presence
• Enforced safety regulations, policies and procedures to ensure a safe environment
• Maintained daily logs of all activity occurring on the premises
• Observed, reported and documented suspicious activities to management

Warehouse Associate - Amazon - Brooklyn, NY

(2024-06 - 2024-11)

• Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment
• Sorted and organized merchandise in preparation for shipment
• Moved products and equipment to appropriate locations to maintain workspace cleanliness
• Loaded and unloaded shipments from delivery trucks after completing order documentation
• Successfully managed and organized warehouse inventory

Merchandise Stocker - Champs Sports - Brooklyn, NY

(2023-09 - 2023-12)

• Performed regular cycle counts of inventory items to ensure accuracy of information on hand records
• Rotated stock according to manufacturer's guidelines
• Communicated effectively with management regarding any discrepancies found between physical count and computer record counts
• Processed incoming shipments of merchandise within specified time frames
• Developed strong organizational skills in order to properly manage the store's product supply

Associate - Prepaid Wireless and Travel Agency - Brooklyn, NY

(2020-10 - 2021-03)

• Developed strong customer service skills through daily interactions with customers
• Trained new employees on basic customer service techniques and procedures
• Operated cash register to process cash, check and credit transactions
• Assisted with training new employees on sales procedures
• Kept work area clean, organized, and free of clutter at all times
• Operated cash register and POS to process sales transactions and handle payments

Car Wash Attendant - Atlantis Wash & Lube - Brooklyn, NY

(2018-09 - 2020-08)

• Learned and applied new skills and procedures readily, adapting to changing work environments
• Prioritized and managed multiple tasks efficiently, meeting deadlines and exceeding expectations
• Built relationships with customers to increase likelihood of repeat business
• Worked closely with team members to ensure efficient workflow throughout shift hours
• Maintained a clean work environment, ensuring all equipment was in proper working order
• Monitored inventory of car wash chemicals and supplies
• Demonstrated excellent customer service skills, including greeting customers and providing helpful advice on car wash services

Food Pantry Volunteer - Catholic Charity's Summer Youth Employment - Brooklyn, NY

(2025-07 - 2025-08)

• Maintained accurate records of donations, inventory levels, and client information
• Organized special events such as holiday dinners or fundraising drives
• Managed budgeting responsibilities related to purchasing materials needed for operation
• Collaborated effectively with other volunteers to ensure smooth operations of the pantry
• Implemented strategies for efficient use of space within the pantry area

Associate in Arts (A.A.) - Philosophy - LaGuardia Community College (2025-01)

High School Diploma - George Westinghouse High School (2022-06)