Shamicia Robinson

A Professional with an unyielding desire to achieve a high standard of work, unwavering commitment to customers and great track record of efficient results in providing operational excellence in a dynamic, fast-paced and constantly changing environment.

• Regarded for the ability to systematically analyze and resolve complex problems, perform diverse operational roles and manage multiple complex priorities simultaneously.
• Proven highly articulate Leader who can balance technical and non-technical situations, manage all aspects of operations and positively coordinate with co-workers, external business partners and senior level management.
• Expert knowledge in financial terms and concepts, as well as delivering complex information in a clear and concise manner.
• Advanced level of knowledge regarding regulatory, audit and compliance policies surrounding the securities industry.
• Adept at handling anti-money laundering, reviewing loan documents, account research/reconciliation and mortgage banking customer service and expert ability in MS Office including Word, Advanced Excel, Access and PowerPoint.
• Consistently demonstrated ownership, good judgment and procedural understanding in assisting customers with resolving service requests.

High School Graduate of Jean Ribault Senior High

August 2000 - May 2004