Shana Herndon

Self-directed and highly competent professional backed by pharmacy technician, retail, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.

Pharmacy Technician / Customer Service - AlixaRx - Lenexa, KS

(2025-02 - 2026-02)

Post-Acute Care Pharmacy

• Loaded medications into the Automated Dispensing Unit (ADU) and utilized the EMC for medication information.
• Answered and placed phone calls, responded to emails, and communicated effectively with nursing homes, patients, as well as pharmacies.
• Traveled to patient homes and trained nurses and Med Techs how to use the ADU.
• Completed monthly audits on medications and repaired ADU as needed.

Pharmacy Technician / Customer Service - Walmart - Camdenton, MO

(2007-05 - 2017-04)

Retail

• Prepared prescriptions, handled customer issues and complaints, and carried-out duties in strict adherence to regulations and HIPAA privacy guidelines.
• Trained new employees on the computer systems and managed time and priorities to meet deadlines.
• Provided high quality customer service by handling phone calls, responding to inquiries, and assisting customers at the pharmacy counter.
• Entered insurance and demographic data into computer system, verified insurance coverage and authorizations, operated cash register, processed transactions, and accepted payments.
• Received and verified prescription information, and accurately filled and processed prescriptions by calculating quantities and creating labels.
• Counted, stocked, and rotated medication inventory, placed supply orders, and removed outdated drugs.
• Worked efficiently as a team in a fast-paced environment.

Delivery Driver / Customer Service - DoorDash - Lebanon, MO

(2025-12)

• Deliver high quality, in-person customer service as an independent food delivery driver.
• Ensure timely delivery to build brand loyalty, process payments, and follow procedures.
• Work independently in a minimally structured environment.
• Remain flexible, calm under pressure, and dependable.

Retail Merchandiser - Winston - Lebanon, MO

(2024-10)

Assembly Worker / Machine Operator - Durham - Lebanon, MO

(2017-11 - 2024-09)

Associate of Science Degree - Medical Billing and Coding - Ultimate Medical Academy (2026)

Certificate - HIPAA Essentials for Healthcare Professionals - Ultimate Medical Academy

Veterinarian Medicine - University of Missouri-Columbia