Shanae Jackson

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets

Records Clerk at Administration for Children's Services (2024-11 – Present)

• Organized and maintained confidential records in compliance with agency regulations.
• Processed incoming documentation to ensure accurate record keeping and timely access.
• Assisted in data entry tasks using agency-specific database systems for efficient information retrieval.
• Supported staff by providing requested documents promptly, enhancing overall workflow efficiency.
• Responsible for preparing and shipping confidential records to requested agencies.

Sales Associate at DSW Shoe Warehouse (2021-07 – 2024-12)

• Greeted and interacted with customers proactively to discern preferences and requirements.
• Managed inventory operations by stocking, replenishing, labeling, rectifying mismated products, and maintaining a well-organized inventory system.
• Designed and assembled captivating store displays featuring both new arrivals and current on-sale products by collaborating closely with team members.
• Contribute to overall success of team by exceeding the company's sales goals and promoted company's rewards program.
• Showcased and leveraged comprehensive product knowledge to adeptly address inquiries related to items, shipping details, sales promotions, and the exchange/return policy.
• Operated cash register accurately, processed payments, and ensure proper handling of transactions.

Call Center Representative at NYC 311 (2022-07 – 2024-10)

• Achieved proficiency in both teaching and active listening, honing ability to truly listen for key words enabling effective addressing and resolving of concerns.
• Employed 311NYC portal to submit customer complaints and serve as directory assistant, ensuring streamlined communication and accurate recording of customer inquiries and concerns.
• Handled high and low volume incoming calls during each shift, providing prompt and accurate responses to customer inquiries and issues.
• Leverage expertise in navigating Cisco Finesse phone system, ensuring swift call routing and efficient communication management, contributing to streamlined operations and enhanced customer service delivery.
• Adheres diligently to company's prescribed script during calls, ensuring consistent and professional communication with callers.
• Record customer interactions, inquiries, comments, and actions taken in the call center database

Associate of Science in Psychology – Borough of Manhattan Community College