LICENSED REALTOR (TN) at CENTURY 21 Patterson & Associates Real Estate Co. (2024-10 – Present)
- Manage buyer, seller, and investor transactions, generating $1.8M in first-year sales through strong negotiation.
- Secure listing agreements within 24–48 hours using market analysis and competitive pricing strategies.
- Advise clients on market trends, property valuation, and investments to ensure smooth closings and satisfaction.
- Support property management, including leasing, tenant coordination, and property oversight, while maintaining active licensure.
TRAVEL CLINIC MANAGER at Milan Laser (2025-10 – 2026-06)
- Managed clinic operations and sales strategy, driving revenue growth, KPI performance, and alignment with healthcare goals.
- Achieved top 80–90th percentile rankings by exceeding sales targets, improving conversion rates, and maximizing revenue.
- Conducted high-converting consultations, delivering personalized treatment plans and strategic upselling to increase client value.
- Traveled nationwide to improve clinic performance, implement best practices, and enhance sales and operational efficiency.
- Trained and coached teams on sales strategy, objection handling, CRM use, and client experience to boost team performance.
- Managed daily operations, including scheduling, workflow optimization, and compliance with safety and cleanliness standards.
- Ensured exceptional client experience, resolved concerns, and drove retention through consistent service excellence.
- Utilized Salesforce CRM to track pipelines, analyze KPIs, and optimize follow-up for higher lead conversion.
LIFE AND MEDICARE INSURANCE AGENT at Independent Broker (2016-11 – 2025-12)
- Sold Medicare Advantage, Medigap, Part D, ancillary, and life insurance products, consistently exceeding sales targets.
- Built and maintained a strong client base through referrals, networking, and lead generation.
- Customized insurance solutions to meet individual client needs, increasing satisfaction and retention.
- Applied consultative sales techniques and objection handling to successfully close deals.
- Recognized as a top performer for highest Annualized Life Premium (ALP) and overall sales performance.
- Collaborated with underwriters and claims teams to ensure smooth policy issuance and client support.
- Developed community partnerships that drove consistent lead generation and increased business through referrals and local engagement.
SR. MEDICARE SALES MANAGER at Zing Health (2023-06 – 2024-07)
- Led the Medicare Advantage sales team, driving enrollment growth and achieving sales targets.
- Executed market strategies to increase penetration and align with business goals.
- Coached Benefits Consultants to improve sales performance and productivity.
- Built community partnerships and drove enrollments through outreach and CBM initiatives.
- Improved sales processes to enhance efficiency and conversion rates.
- Ensured CMS compliance through training, monitoring, and field support.
- Recruited and onboarded agents while tracking KPIs and driving performance improvement.
BROKERAGE MANAGER at Pekin Insurance (2021-06 – 2023-06)
- Led Life and Medicare Supplement sales strategy, driving growth, profitability, and target achievement.
- Recruited, trained, and managed agents to build a high-performing sales force.
- Analyzed loss ratios, sales data, and financial reports to optimize performance and profitability.
- Conducted market research and competitive analysis to support product and pricing strategies.
- Mentored agents and improved distribution strategies to increase market penetration and sales.
REGIONAL DEVELOPMENT MANAGER at American Credit Acceptance (2017-02 – 2019-04)
- Developed and maintained successful business relationships by utilizing networking opportunities.
- Increased profitability through the development of pipelines using effective marketing and sales strategies, including CRM.
- Hosted product-focused events to attract new clients and enhance customer relationships.
- Established relationships with key stakeholders, including store managers, business owners, and distribution partner sales teams.
BACK-UP HEAD TELLER at Trustmark National Bank (2016-07 – 2017-02)
- Conducted routine audits of teller drawers and monthly internal branch audits to ensure compliance with regulations.
- Provided exceptional customer service and identified sales opportunities, resulting in successful cross-selling and customer referrals.
- Executed customer transactions, including deposits, withdrawals, and money orders, with high accuracy and efficiency.
- Delivered excellent service while achieving top upselling conversion rates and driving cross-selling and referrals.
FINANCIAL REPRESENTATIVE at SunTrust Bank (2013-02 – 2016-04)
- Conducted detailed financial reviews for business clients to identify appropriate products to fit their needs.
- Consistently exceeded monthly sales targets for deposit accounts, credit cards, and loans.
- Generated cross-selling opportunities and provided recommendations to help clients meet and maintain their financial goals.
- Acquired new business accounts through community events and charity fundraisers.
STORE MANAGER at Jabber Jaw Mobile (2010-06 – 2013-02)
- Formulated and implemented effective marketing strategies that increased sales in sister stores.
- Consistently achieved top sales volume within the local market by delivering exceptional customer service and meeting sales targets.
- Designed and executed innovative marketing campaigns, resulting in a significant increase in sales from 60% to 97% in just 1 month.
SALES / OFFICE ADMINISTRATOR at Under 200 Cars Trucks (2008-02 – 2010-06)
- Led all sales personnel, providing financial and credit consultations to customers and making recommendations accordingly.
- Achieved the highest level of customer retention in auto sales within the company's market.
