Shanece Brown

I strive to obtain a position in a field within a great company that will give me the opportunity to utilize my education, skills, and compassionate nature to help make a change in my community.

Claim Adjuster - Progressive Insurance

(2024-02)

• Investigates Insurance Claims/Interviewing Customers
• Inspect Property damage or Personal Injury
• Determine pay out for a loss/Liability
• Review claim details/following Texas Traffic Laws

CPS Investigator - Texas Department of Family and Protective Services

(2018-07 - 2024-01)

• Working with high-risk/high needs families
• Parent Engagement/Case Management
• Investigating and educating families on eliminating abuse and neglect
• Coach/Mentor
• Follow Department of Family and Protective Services Policies, protocols, and Procedures

Family Advocate - Child Inc.

(2017-06 - 2018-07)

• Coordinating, facility and organizing family meetings
• Educating families on resources and eligibility

Intake Specialist - Center for Child Protection

(2016-06 - 2017-06)

• Understanding CACTX programs and following all policies and procedures
• Quickly processing, assessing, and prioritizing reports as they come in
• Documenting all relevant information and completing all required forms in a short amount of time
• Case Management/Case load

Customer Service Representative - LogistiCare - Austin, Texas

(2014-04 - 2016-10)

• Answer high volume call/Scheduling appointments
• Create and disseminate customer correspondence
• Coordinate client services with the Department of State Health Services to ensure Medicaid coverage

Bachelor of Science - Human Service and Concentration in Child and Family Services-Social Work - University of Phoenix (2014 - 2017)

Trinity Valley Community College (2008 - 2010)