Shanel Dixon

Business operation and administration professional with experience in financial services, administrative operations, customer relations, policy and procedure interpretation, confidential information management, and stakeholder communication. Experienced working in regulated environments, coordinating administrative processes, supporting daily operations, resolving issues, and collaborating with internal teams. Holds a Bachelor's degree in Political Science with minors in Business Administration and Legal Studies and is pursuing an Associate degree in Paralegal Studies.

Brings strong communication, organization, research, problem-solving, and leadership skills.

PERSONAL BANKER - Wells Fargo - Marietta, GA

(2026-03)

• Interpret policies and procedures while assisting customers with complex financial matters.
• Open, maintain, and close personal, trust, and estate-related accounts while ensuring accurate documentation and compliance.
• Maintain confidential customer and financial information in a regulated environment.
• Collaborate with internal partners to resolve issues and improve customer outcomes.
• Support branch operations by reviewing transactions, applying compliance and operational procedures.

BRANCH AMBASSADOR - Capital One - Brooklyn, NY

(2025-03 - 2026-03)

• Supported branch operations through customer engagement, account support, and financial service coordination.
• Explained products, procedures, and services while identifying customer needs and connecting customers with resources.
• Maintained accurate documentation and collaborated with team members to support daily operations.

PUBLIC SERVICE ASSISTANT INTERN - Hartwick College - Oneonta, NY

(2023-01 - 2024-05)

• Attended city council meetings and documented community initiatives and public policy matters.
• Prepared reports and communicated findings to college leadership and stakeholders.
• Supported collaboration between local government officials, college leadership, and community stakeholders.

PEER ADVISOR - Hartwick College - Oneonta, NY

(2022-12 - 2024-05)

• Advised students on academic planning, campus resources, and institutional processes.
• Coordinated outreach initiatives and supported student-success programs.
• Maintained confidential student information and communicated with diverse student populations.

BACHELOR'S DEGREE - POLITICAL SCIENCE - Hartwick College (2021 - 2024)

ASSOCIATE DEGREE - PARALEGAL STUDIES - LaGuardia Community College (2026)

LEGAL TECHNOLOGY CERTIFICATE - NSLT (2026)